Results 1 to 3 of 3
  1. #1
    Join Date
    Nov 2011

    Information And Details About Verizon's New Convenience Fee

    Starting 01/15/12 a new $2 payment convenience fee will be instituted for customers who make single bill payments online or by telephone. This fee will help allow us to continue to support these single bill payment options. It is designed to address costs incurred by us for only those customers who choose to make single bill payments via alternate payment channels (online, mobile or telephone). It is waived for those who pay by electronic check or enroll in AutoPay. Verizon encourages customers to use those or other payment options that incur no fees at all. The telephone and online single payment fee, which takes effect January 15, 2012 will be disclosed up-front and throughout the transaction. There are numerous payment options available to VZW customers where the fee is waived or where no fee applies.

    • Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
    • Electronic check via telephone. Fee waived.
    • Enrollment in AutoPay using Credit/Debit/ATM card or electronic check; fee does not apply
    • Online from the customer’s home-banking service provider website; fee does not apply.
    • Credit/Debit/ATM card, electronic check or cash at a bill payment kiosk; fee does not apply.
    • Or with a representative at a Verizon Wireless Communications Store; fee does not apply.
    • Use of a Verizon Wireless gift card or Verizon Wireless device rebate card to pay a bill in-store, online or by telephone; fee does not apply
    • Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.
    Last edited by spinrekkids; 12-29-2011 at 09:15 PM. Reason: Updated Link

  2. #2
    Join Date
    Feb 2011
    T-Dot, ON
    ask me
    OS [Leak]
    The first human reaction:

    Verizon is going to charge me a fee, to pay my bill??

    ok, we know some companies have made some really dumb decisions, but I this one is right up there.
    I can tell you, this issue is not going to go away, far from it.

    All I can say is, Verizon, you need to re-think this fee cause for whatever reason you claim this fee is needed for, people are not buying it.

    Neither am I.

  3. #3
    Join Date
    Apr 2011
    Northern California
    Torch 9800
    AT&T Death Star
    This makes business sense in that you have to devote man power to process those one time payment(s). I'm sure that Big Red is not solo in these charges either.

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