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  1. #329
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    What is the vzw policy on getting replacement S2's for screen click issues? Thanks.



  2. #330
    Join Date
    May 2009
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    Walla Walla Wa
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    ned her ag
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    Storm
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    8959765.655we80.754.
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    Quote Originally Posted by Bugly View Post
    Hey, Jason... Is there any way to relay to big red that the pushed content (such as the NFL bulls#!t) is not appreciated and customers such as myself would love to remove it permanently before they decide to go to another carrier due to the pushed content? An option to remove or accept would be nice, that way, the pushed content would be available to those who want it, but could be removed by those who don't, and would rather have a kidney removed without anesthetic than have stuff on their device that pi$$es them off.
    Just a thought for the big wigs @ big red who seem to be more interested in the almighty dollar than customer service, that's all.....
    Sorry I missed this... Unfortunately Big Red is only worried about the Big Green! The push content can be deleted out of your service books, but returns on reboot! I hated it when I was using my S1, since it did take up much needed space. Yes the amount of space is minimal being as the icons are only launchers, but with only having 128mbs of space... 34-48kbs adds up! I now stick all of those apps in a folder named, "Shit VZW Pushes!"
    Posted via mobile device

  3. #331
    Join Date
    Apr 2009
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    Christiansburg, VA
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    ch hitter.
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    storm2 9550 VZW
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    Quote Originally Posted by dbone15 View Post
    What is the vzw policy on getting replacement S2's for screen click issues? Thanks.
    Call VZW Dan...I got one replaced and that one got replaced also. If it's a screen click issue...they have a fix for that and will send you a replacement...with the fix.

    BBM me if you want more info.

    ...having issues already?




  4. #332
    Join Date
    Apr 2009
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    ohio
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    9550 Storm 2
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    Quote Originally Posted by dbone15 View Post
    What is the vzw policy on getting replacement S2's for screen click issues? Thanks.
    Quote Originally Posted by Orio View Post
    Call VZW Dan...I got one replaced and that one got replaced also. If it's a screen click issue...they have a fix for that and will send you a replacement...with the fix.

    BBM me if you want more info.

    ...having issues already?

    Just a quick note here, is the S2 one you got from VZW or brand new or was it a used one you traded or bought? reason I ask is once the ESN changes accounts it can be quite a task to actually get warranty taken care of, as its technically null and void when the ESN changes from one account to the othere.

  5. #333
    Join Date
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    I'm considering bringing a line back to vzw using the winback program and having my ETF reversed. My question is what can I negotiate with them? Obviously I will get the ETF reversed, but can I squeeze anything else out of them? Can I get them to make my other two lines eligible for upgrade? Thanks.



  6. #334
    Join Date
    Apr 2009
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    ohio
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    Quote Originally Posted by dbone15 View Post
    I'm considering bringing a line back to vzw using the winback program and having my ETF reversed. My question is what can I negotiate with them? Obviously I will get the ETF reversed, but can I squeeze anything else out of them? Can I get them to make my other two lines eligible for upgrade? Thanks.
    Through Verizon or another carrier? if you are with another carrier with the other two lines, all you can do is ask to see what they will do about ETF reversal, if they are on VZW chances are slim. Unless they have a dumbphone and you are going smartphone.. i believe they are still running a special on that.

  7. #335
    Join Date
    Jul 2009
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    Bay Area, CA
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    Blackberry Storm 2
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    I have a question about text messaging problems. I currently have Verizon and a BB Storm 2 and I do not get text messages from anyone on AT&T. I don't know exactly when this started and I know that my friends on AT&T can send to other Verizon people. I have called Verizon and they have told me that the problem is with AT&T and that I can't do anything about it. Is that true or is there a way for me to get this problem fixed?

  8. #336
    Join Date
    Aug 2009
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    Phoenix, AZ
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    Quote Originally Posted by SJSU159120 View Post
    I have a question about text messaging problems. I currently have Verizon and a BB Storm 2 and I do not get text messages from anyone on AT&T. I don't know exactly when this started and I know that my friends on AT&T can send to other Verizon people. I have called Verizon and they have told me that the problem is with AT&T and that I can't do anything about it. Is that true or is there a way for me to get this problem fixed?
    I worked for Verizon and I know some people who work for Verizon so I may have some insight. First, off yes their is some truth to the answer that the rep gave you. Are you able to send to the same AT&T friends and they receive it? Since you are saying that you are unable to receive txt from anyone on AT&T, How about Sprint? Or T-Mobile? I'm sure your Verizon txt is working fine or you would have mentioned that.
    Last edited by Hodges; 05-11-2010 at 04:23 AM.

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