Page 27 of 45 FirstFirst ... 17252627282937 ... LastLast
Results 209 to 216 of 354

  1. #209
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
    Device
    9630/9550/9530/
    Posts
    8,538
    Quote Originally Posted by htessmer04 View Post
    To be a little more informational on the whole "5 star" thing; what "5 star" is. "5 star" allows us in the vzw sales dept to comb accounts for things like: text, mb usage, and downloads to help us find customers who go over on their plans. It helps the sales side because we get paid commission and it helps the customers because we are only calling you if you have overages. now occasionally we will get "5 star" campaigns for customers who are out of contract and may be interested in a certain "device" i.e. storm2/pre/touch pro2 based on what device and what features you are using currently. So in short if you have a bb and are coming upon an upgrade or early upgrade you may be in a sales person's "5 star" campaign call list.

    Hope this was informational and helpful to you
    That is def very informative. Is there any way a customer knows what their star rating is, or is that held confidential by the vzw sales dept?



  2. #210
    Join Date
    Aug 2009
    Device
    Storm 9530
    OS
    Newest :)
    Posts
    34
    Quote Originally Posted by jasonfyc View Post
    Wirelessly posted (storm 9530)



    Wow full of questions tonight... :lmao: alright I think I can cover this for Nepperz! Tetherberry: it would be a no no with VZW... There is a way to use it without getting extra fees tact on. You have to ramp up your use over an extended period of time and not exceed 5gbs... What they day is unlimited isn't really unlimited!
    Upgrade: you could add another line for 10 bucks like you said, but just tell them what your doing, and they'll put your # on the new phone. So you won't have to change #'s. You can do the contract as a 1yr and pay it all up front... So it would be 120 (for a one year contract but you could do a 2 year if you wanted) + the start up fee and the promo price of the phone. That would be if you paid it all up front. Or you could extend it out over the 1 or 2 year contract if you would rather make payments. For specific #'s, you can ask Nepperz in the morning. I hope this helps and ask away if you have anymore...
    ahah thank you for all your help! just curious about the tetherberry thingy cause it would be very useful to use the bb as a router and play World of Warcraft virtually anywhere. Thank you for your input. And one more thing...if I currently own a storm and would want 2 upgrade 2 an odin when it comes out, are the obvious methods (create a new number, pay $10000.00/0 the only methods available, is there an easy cost effective way of doing it?

  3. #211
    Join Date
    Apr 2009
    Location
    Sacramento
    PIN
    304f3b3b
    Device
    storm 9530
    OS
    5.0.0.230
    Posts
    19
    Quote Originally Posted by jlevy73 View Post
    That is def very informative. Is there any way a customer knows what their star rating is, or is that held confidential bya the vzw sales dept?
    5 star isnt actually a rating despite the name. Idk why they call it 5 star. It used to be called "campaign manager." We still refer to it as so between each other. Personally though i would rank a customer higher if they had more overage as that would be more beneficial to me and the cst because a lot of cst sign up for auto-billpay and dont realize how much they are spending. I could help them sort their bill and potentially make some commission and the cst could lower their bill and save some money. that is the idea behind "5 star." So in short there isn't a rating, its just a name for the program.



  4. #212
    Join Date
    May 2009
    Location
    Walla Walla Wa
    PIN
    ned her ag
    Device
    Storm
    OS
    8959765.655we80.754.
    Posts
    1,290
    Wirelessly posted (storm 9530)

    Quote Originally Posted by Beta360x
    Quote Originally Posted by jasonfyc View Post
    Wirelessly posted (storm 9530)



    Wow full of questions tonight... :lmao: alright I think I can cover this for Nepperz! Tetherberry: it would be a no no with VZW... There is a way to use it without getting extra fees tact on. You have to ramp up your use over an extended period of time and not exceed 5gbs... What they day is unlimited isn't really unlimited!
    Upgrade: you could add another line for 10 bucks like you said, but just tell them what your doing, and they'll put your # on the new phone. So you won't have to change #'s. You can do the contract as a 1yr and pay it all up front... So it would be 120 (for a one year contract but you could do a 2 year if you wanted) + the start up fee and the promo price of the phone. That would be if you paid it all up front. Or you could extend it out over the 1 or 2 year contract if you would rather make payments. For specific #'s, you can ask Nepperz in the morning. I hope this helps and ask away if you have anymore...
    ahah thank you for all your help! just curious about the tetherberry thingy cause it would be very useful to use the bb as a router and play World of Warcraft virtually anywhere. Thank you for your input. And one more thing...if I currently own a storm and would want 2 upgrade 2 an odin when it comes out, are the obvious methods (create a new number, pay $10000.00/0 the only methods available, is there an easy cost effective way of doing it?
    Hi Beta... I explained the most cost effective way in my post that is no where near 1000,00 you could walk out the door with a new S2 for what ever the prome price is at that time, retain your #. Just reread the bottom section... :haha:

  5. #213
    Join Date
    Apr 2009
    Location
    Sacramento
    PIN
    304f3b3b
    Device
    storm 9530
    OS
    5.0.0.230
    Posts
    19
    Quote Originally Posted by jasonfyc View Post
    Wirelessly posted (storm 9530)



    Wow full of questions tonight... :lmao: alright I think I can cover this for Nepperz! Tetherberry: it would be a no no with VZW... There is a way to use it without getting extra fees tact on. You have to ramp up your use over an extended period of time and not exceed 5gbs... What they day is unlimited isn't really unlimited!
    Upgrade: you could add another line for 10 bucks like you said, but just tell them what your doing, and they'll put your # on the new phone. So you won't have to change #'s. You can do the contract as a 1yr and pay it all up front... So it would be 120 (for a one year contract but you could do a 2 year if you wanted) + the start up fee and the promo price of the phone. That would be if you paid it all up front. Or you could extend it out over the 1 or 2 year contract if you would rather make payments. For specific #'s, you can ask Nepperz in the morning. I hope this helps and ask away if you have anymore...
    Now idk what type of price plan you are currently on, but even if you don't get use out of this info someone else might. If you are on an individual plan you get to combine your bb internet into your minute and/or texting plan to bundle. great right? well it isn't exactly "well known" (at least not with my colleagues) that in this bundle verizon is charging you $30 for a plan bb plan that includes the BES option (usually $45). When you have the BES option you are entitled to 5gb of tethering per month (called "broadband access connect w/voice") for only $15 per month. Now I know that that is still more than tetherberry, but it is free for the first month right now and since it is offered from verizon you won't have to deal with anything 3rd party.

    Simplified: on an individual bundled email plan tethering is only $15 per month from verizon. so if you are on a family shared plan you are s.o.l.

    pm me if you need help setting up this plan.



  6. #214
    Join Date
    Apr 2009
    Location
    Sacramento
    PIN
    304f3b3b
    Device
    storm 9530
    OS
    5.0.0.230
    Posts
    19
    Quote Originally Posted by jnepsa View Post
    lol i think it will be a great phone, and hopefully you have no problems if you decide to but like i said i think they are really going to crack down on this lets hope i am wrong
    I honestly believe that VZW pushed the storm 2 launch date to be very close to 1 year after the original as a way to prevent doing ineligible upgrades. This way a lot of the customers who bought the storm on the original launch and are eligible for their early upgrade will have the first opportunity to get the s2. Just personal opinion.

  7. #215
    Join Date
    Apr 2009
    Location
    Sacramento
    PIN
    304f3b3b
    Device
    storm 9530
    OS
    5.0.0.230
    Posts
    19
    Quote Originally Posted by SIMilan11 View Post
    Question:

    Lets say Verizon releases the Storm 2 and its January 2010 and I still have Verizon's limited 1 year warranty on my Storm 1. If my beloved Storm 1 does mess up, do you think they'll still ask me if I'd like to switch to another phone (besides the Storm 2). I just want to know that I won't be stuck with the Storm 1 (and its problems) after Verizon's 1 year warranty ends. I still love my Storm 1 though, but I don't want to have a useless (messed up) Storm 1 and have my 1 year warranty up.

    Thanks!
    If you are really concerned about your warranty expiring i would suggest adding an extended warranty. unlike insurance that is through the 3rd party company asurion and costs 7.99 now (no longer 5.99) the extended warranty is only 1.99 per month and is a Verizon in-house offer. It wont save your a** in the event of you chucking your "beloved storm 1" at the wall, but it will get you a "certified like-new" replacement if say your screen goes blank or stops clicking. Oh and you can add this feature at any time. If customer service won't do it because they are confused about the policy or our current insurance open enrollment policy just pm me and ill take care of it for you.

    Hope this helped.

  8. #216
    Join Date
    Apr 2009
    Location
    Sacramento
    PIN
    304f3b3b
    Device
    storm 9530
    OS
    5.0.0.230
    Posts
    19
    Quote Originally Posted by Beta360x View Post
    Is tetherberry legal to use according to Verizon's contract, is tetherberry good, is there any way to upgrade to a new phone before your contract is up but without having to pay like 700$ for a new phone, and is there any way to just open up another 10$ a month #, switch your number with that number so that you have the upgrade and are able to get a new phone early?

    Sorry for asking a lot of questions. mfg:
    Believe it or not this is a common issue we face in the store regularly. Say you broke your storm and dont have insurance. Would you rather buy one outright for $450 or just add a line and get it for $50 and pay $10 per month for 2 yrs. total cost $290. Now the best way to go about this and save you the most money is to purchase the phone with the add-a-line option ($50) and to place an old phone that doesnt require a data package on the new number so you arent paying for unnecessary data costs. If you dont have an old phone ask your vzw friends, any phone will do (doesnt even have to turn on).
    If you need help or want me to do this for you just pm me.

Page 27 of 45 FirstFirst ... 17252627282937 ... LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •