Thread: Ask ANY VZW related question, including Tethering (no OS ?s)

I have a question for you if you are still watching this thread. I am on my fourth or fifth storm 1, this one has been doing good for the last few months, but alas now its dead. Problem is the last time I had it replaced I was promised if the next one died I could get something else. Now that it has, vzw reps are telling me they did away with that option. But seeing as how it was promised to me when it the FRU was still in effect, shouldnt I still be eligible for that? Since the storm is our first blackberry experience it has left me no desire to ever own another berry. I know there are other berries that are good, but as the old saying goes "F*** me once shame on u, F*** me twice shame on me".
Plus the rep said he was transferring me and hung up on me and never even processed the replacement storm 1, let alone let me talk to someone else regarding the FRU. Now that is the kind of treatment that makes me write the State Attorney General's office. I cant believe i was treated that way, when i didnt even lose my temper or swear at the little punk.

Any ideas on how to proceed with this problem?

Originally Posted by Madd Maverick

I have a question for you if you are still watching this thread. I am on my fourth or fifth storm 1, this one has been doing good for the last few months, but alas now its dead. Problem is the last time I had it replaced I was promised if the next one died I could get something else. Now that it has, vzw reps are telling me they did away with that option. But seeing as how it was promised to me when it the FRU was still in effect, shouldnt I still be eligible for that? Since the storm is our first blackberry experience it has left me no desire to ever own another berry. I know there are other berries that are good, but as the old saying goes "F*** me once shame on u, F*** me twice shame on me".
Plus the rep said he was transferring me and hung up on me and never even processed the replacement storm 1, let alone let me talk to someone else regarding the FRU. Now that is the kind of treatment that makes me write the State Attorney General's office. I cant believe i was treated that way, when i didnt even lose my temper or swear at the little punk.

Any ideas on how to proceed with this problem?

Yeah... Dial 611 again! Verizon has a lot of nice CS reps, but just like other companies that get huge... They hired a lot of asses lately! If you don't get the answer and help you were looking for... Hang up and try again! About 4 out of 5 CS reps have been decent to me. However, do not expect them to know as much as you about your device!
Posted via mobile device

Originally Posted by Madd Maverick

I have a question for you if you are still watching this thread. I am on my fourth or fifth storm 1, this one has been doing good for the last few months, but alas now its dead. Problem is the last time I had it replaced I was promised if the next one died I could get something else. Now that it has, vzw reps are telling me they did away with that option. But seeing as how it was promised to me when it the FRU was still in effect, shouldnt I still be eligible for that? Since the storm is our first blackberry experience it has left me no desire to ever own another berry. I know there are other berries that are good, but as the old saying goes "F*** me once shame on u, F*** me twice shame on me".
Plus the rep said he was transferring me and hung up on me and never even processed the replacement storm 1, let alone let me talk to someone else regarding the FRU. Now that is the kind of treatment that makes me write the State Attorney General's office. I cant believe i was treated that way, when i didnt even lose my temper or swear at the little punk.

Any ideas on how to proceed with this problem?

You shoudl get what you were promised, problem is that if it wasnt noted(which the original person probably did NOT) They will not honor this.. The best and I mean the best you are going to get would be a new Storm1. Problem is VZW is completely out of Storm 1's that are new. So although this is bad you are probably screwed. And I really hate to say that but there were a lot of people screwing the system and that is why the change was made.

Thats what I was figuring. I have to drive 45 miles to go to a store in person to get the phone replaced today, cause the phone csr said they couldnt have me a replacement until at least wednesday. Yay this should be fun. I bet they wouldnt act like such assholes if it were illegal to have early termination fees. I just hope LTE is worth sticking around for. :aargh4:
Thanx for your time.

Originally Posted by jasonfyc

Yeah... Dial 611 again! Verizon has a lot of nice CS reps, but just like other companies that get huge... They hired a lot of asses lately! If you don't get the answer and help you were looking for... Hang up and try again! About 4 out of 5 CS reps have been decent to me. However, do not expect them to know as much as you about your device!
Posted via mobile device

I can only handle dealing with this so many times. After three phone calls last night i was in such a rage i couldnt go to sleep. And all three reps had the same sack of crap to hand me. All the other 12 times weve had problems the reps were really nice and knowledgable, but I havent had any issues that I couldnt fix myself for a couple months now, and I dont know what happened to the verizon I was dealing with, compared to the one i'm dealing with now. I really liked Verizon up until this point, but if I could talk the prick who hung up on me, in person I would feel alot better and he would feel alot worse.

Originally Posted by Madd Maverick

Thats what I was figuring. I have to drive 45 miles to go to a store in person to get the phone replaced today, cause the phone csr said they couldnt have me a replacement until at least wednesday. Yay this should be fun. I bet they wouldnt act like such assholes if it were illegal to have early termination fees. I just hope LTE is worth sticking around for. :aargh4:
Thanx for your time.

I want to say LTE will be worth it, but if they dont do it right it will be just as bad as AT&T so I guess we will see but god I hope they do this right lol

Originally Posted by Madd Maverick

I can only handle dealing with this so many times. After three phone calls last night i was in such a rage i couldnt go to sleep. And all three reps had the same sack of crap to hand me. All the other 12 times weve had problems the reps were really nice and knowledgable, but I havent had any issues that I couldnt fix myself for a couple months now, and I dont know what happened to the verizon I was dealing with, compared to the one i'm dealing with now. I really liked Verizon up until this point, but if I could talk the prick who hung up on me, in person I would feel alot better and he would feel alot worse.

LOL... Agreed! I fortunately have a few friends at stores around here that come to me when they have questions, so I don't catch that same grief! I will tell you that, they are turning people away from the stores and forcing them to deal with CS!!!

As for personal confrontation... I love to see the look on a little weasles face when they have an opportunity to talk their way out of their own BS!!!:fing02::argue::AR15firing::dead::banana: :nutkick:

Hey, Jason... Is there any way to relay to big red that the pushed content (such as the NFL bulls#!t) is not appreciated and customers such as myself would love to remove it permanently before they decide to go to another carrier due to the pushed content? An option to remove or accept would be nice, that way, the pushed content would be available to those who want it, but could be removed by those who don't, and would rather have a kidney removed without anesthetic than have stuff on their device that pi$$es them off.
Just a thought for the big wigs @ big red who seem to be more interested in the almighty dollar than customer service, that's all.....

What is the vzw policy on getting replacement S2's for screen click issues? Thanks.

Originally Posted by Bugly

Hey, Jason... Is there any way to relay to big red that the pushed content (such as the NFL bulls#!t) is not appreciated and customers such as myself would love to remove it permanently before they decide to go to another carrier due to the pushed content? An option to remove or accept would be nice, that way, the pushed content would be available to those who want it, but could be removed by those who don't, and would rather have a kidney removed without anesthetic than have stuff on their device that pi$$es them off.
Just a thought for the big wigs @ big red who seem to be more interested in the almighty dollar than customer service, that's all.....

Sorry I missed this... Unfortunately Big Red is only worried about the Big Green! The push content can be deleted out of your service books, but returns on reboot! I hated it when I was using my S1, since it did take up much needed space. Yes the amount of space is minimal being as the icons are only launchers, but with only having 128mbs of space... 34-48kbs adds up! I now stick all of those apps in a folder named, "Shit VZW Pushes!"
Posted via mobile device

Originally Posted by dbone15

What is the vzw policy on getting replacement S2's for screen click issues? Thanks.

Call VZW Dan...I got one replaced and that one got replaced also. If it's a screen click issue...they have a fix for that and will send you a replacement...with the fix.

BBM me if you want more info.

...having issues already?

Originally Posted by dbone15

What is the vzw policy on getting replacement S2's for screen click issues? Thanks.

Originally Posted by Orio

Call VZW Dan...I got one replaced and that one got replaced also. If it's a screen click issue...they have a fix for that and will send you a replacement...with the fix.

BBM me if you want more info.

...having issues already?

Just a quick note here, is the S2 one you got from VZW or brand new or was it a used one you traded or bought? reason I ask is once the ESN changes accounts it can be quite a task to actually get warranty taken care of, as its technically null and void when the ESN changes from one account to the othere.

I'm considering bringing a line back to vzw using the winback program and having my ETF reversed. My question is what can I negotiate with them? Obviously I will get the ETF reversed, but can I squeeze anything else out of them? Can I get them to make my other two lines eligible for upgrade? Thanks.

Originally Posted by dbone15

I'm considering bringing a line back to vzw using the winback program and having my ETF reversed. My question is what can I negotiate with them? Obviously I will get the ETF reversed, but can I squeeze anything else out of them? Can I get them to make my other two lines eligible for upgrade? Thanks.

Through Verizon or another carrier? if you are with another carrier with the other two lines, all you can do is ask to see what they will do about ETF reversal, if they are on VZW chances are slim. Unless they have a dumbphone and you are going smartphone.. i believe they are still running a special on that.

I have a question about text messaging problems. I currently have Verizon and a BB Storm 2 and I do not get text messages from anyone on AT&T. I don't know exactly when this started and I know that my friends on AT&T can send to other Verizon people. I have called Verizon and they have told me that the problem is with AT&T and that I can't do anything about it. Is that true or is there a way for me to get this problem fixed?

Originally Posted by SJSU159120

I have a question about text messaging problems. I currently have Verizon and a BB Storm 2 and I do not get text messages from anyone on AT&T. I don't know exactly when this started and I know that my friends on AT&T can send to other Verizon people. I have called Verizon and they have told me that the problem is with AT&T and that I can't do anything about it. Is that true or is there a way for me to get this problem fixed?

I worked for Verizon and I know some people who work for Verizon so I may have some insight. First, off yes their is some truth to the answer that the rep gave you. Are you able to send to the same AT&T friends and they receive it? Since you are saying that you are unable to receive txt from anyone on AT&T, How about Sprint? Or T-Mobile? I'm sure your Verizon txt is working fine or you would have mentioned that.

Originally Posted by SJSU159120

I have a question about text messaging problems. I currently have Verizon and a BB Storm 2 and I do not get text messages from anyone on AT&T. I don't know exactly when this started and I know that my friends on AT&T can send to other Verizon people. I have called Verizon and they have told me that the problem is with AT&T and that I can't do anything about it. Is that true or is there a way for me to get this problem fixed?

Originally Posted by Hodges

I worked for Verizon and I know some people who work for Verizon so I may have some insight. First, off yes their is some truth to the answer that the rep gave you. Are you able to send to the same AT&T friends and they receive it? Since you are saying that you are unable to receive txt from anyone on AT&T, How about Sprint? Or T-Mobile? I'm sure your Verizon txt is working fine or you would have mentioned that.

Do what he said to check, but I know people in my area on AT&T have trouble with text messaging alot. They send them out and people never seem to get them, so I would want to say what they said is true. Especially if you can get them from other carriers like Hodges said spring t-mo and what not.

Any idea when push to talk is coming to the 9550?

Originally Posted by jnepsa

Do what he said to check, but I know people in my area on AT&T have trouble with text messaging alot. They send them out and people never seem to get them, so I would want to say what they said is true. Especially if you can get them from other carriers like Hodges said spring t-mo and what not.

I seem to get them from all other carriers, except AT&T. So basically I'm stuck with never getting texts from AT&T? There is no way for me to fix this? If that's the case, then that's the case...lol. Maybe I can convince one of my AT&T friends to call their network.

Originally Posted by SJSU159120

I seem to get them from all other carriers, except AT&T. So basically I'm stuck with never getting texts from AT&T? There is no way for me to fix this? If that's the case, then that's the case...lol. Maybe I can convince one of my AT&T friends to call their network.

Here is my suggestion. Call VZW and get in contact with Tech Support. You can get to them directly if you select the correct prompts when you call. If you select BlackBerry (one of the prompts) then that will take you directly to Tech Support. Tell the Rep that you want them to check MTAS (switch) for any errors. If they don't find any then you know your problem is AT&T.