I have a question for you if you are still watching this thread. I am on my fourth or fifth storm 1, this one has been doing good for the last few months, but alas now its dead. Problem is the last time I had it replaced I was promised if the next one died I could get something else. Now that it has, vzw reps are telling me they did away with that option. But seeing as how it was promised to me when it the FRU was still in effect, shouldnt I still be eligible for that? Since the storm is our first blackberry experience it has left me no desire to ever own another berry. I know there are other berries that are good, but as the old saying goes "F*** me once shame on u, F*** me twice shame on me".
Plus the rep said he was transferring me and hung up on me and never even processed the replacement storm 1, let alone let me talk to someone else regarding the FRU. Now that is the kind of treatment that makes me write the State Attorney General's office. I cant believe i was treated that way, when i didnt even lose my temper or swear at the little punk.
Any ideas on how to proceed with this problem?