Thread: Verizon and AT&T simultaneously on 9550 - personal email icon deleted when switching between them

Company is considering switching to Verizon from AT&T, and I'm running a trial to compare voice, data and texting between the two, but only want to carry one phone. Got an unlocked 9550, activated it month-to-month on Verizon, and inserted my AT&T SIM card with an same active account I've been using. Forwarded the AT&T phone number to the Verizon phone number, and set up BES for the new device. Reconfigured my personal email account that delivered to AT&T to deliver to Verizon on the 9550 as well, without deleting it on the AT&T.

Using "Manage Connections" I can select 1XEV to use Verizon or select GSM to use AT&T and switch between them in less than a minute, for voice and email coming from BES. However, each time I switch between networks, the icon for my non-BES email account disappears. Switching from AT&T to Verizon, I have to select the "Email Settings" icon, and enter my account password to "transfer" the non-BES account to Verizon that was there before switching networks so my email will show up again. When switching from Verizon to AT&T, the "Email Settings" icon is replaced by a "Setup Email Accounts" icon, and I have to go through the complete setup process each time.

Every time I switch carriers, I get a Blackberry Registration message, and apparently the registration process (which I understand comes from Blackberry through the carrier) removes access to my non-BES, personal email account.

Is there any way to configure the BB or BIS or BES such that both BES and non-BES accounts survive the change? Presumably anybody that goes to Europe and switches out the Verizon-supplied GSM SIM must encounter the same problem.

I'm running OS v5 on an unlocked Verizon 9550.

Hello btdunthat,

Using "Manage Connections" I can select 1XEV to use Verizon or select GSM to use AT&T and switch between them in less than a minute, for voice and email coming from BES. However, each time I switch between networks, the icon for my non-BES email account disappears. Switching from AT&T to Verizon, I have to select the "Email Settings" icon, and enter my account password to "transfer" the non-BES account to Verizon that was there before switching networks so my email will show up again. When switching from Verizon to AT&T, the "Email Settings" icon is replaced by a "Setup Email Accounts" icon, and I have to go through the complete setup process each time.

Every time I switch carriers, I get a Blackberry Registration message, and apparently the registration process (which I understand comes from Blackberry through the carrier) removes access to my non-BES, personal email account

let me see if I can tackle this one for you. I am assuming since AT&T is your primary carrier, and your company's BES is configured for that network. BES by design will trump the email icon for your BIS accounts. Whats happening is the phone is getting confused to what network its supposed to be on.

Is there any way to configure the BB or BIS or BES such that both BES and non-BES accounts survive the change? Presumably anybody that goes to Europe and switches out the Verizon-supplied GSM SIM must encounter the same problem.

This is a good question, but as far as I know this cannot be done.