After how many replacements?
Results 1 to 4 of 4

Thread: After how many replacements?

  1. #1
    Bert336's Avatar
    Bert336 is offline BlackBerryOS Inspired
    Join Date
    Aug 2009
    Device
    Storm/Tour
    OS
    5.0.0.328
    Posts
    117
    Liked
    0 times

    After how many replacements?

    are you eligible to get a different phone of your choice? I remember when i had my Moto Q with alltel, they offered me the option of picking another phone to its equal value once i had like 4-5 replacements. Does verizon does this? is it under the small fine print somewhere?

    Also, i have an 8330 that is giving me problems, i just added that line a few months ago so the phone still under warranty. Does verizon have any more of those Phones or will they replace them with the new Curve?




  2. #2
    nullibiquitous is offline BlackBerryOS Friend
    Join Date
    Sep 2009
    Location
    Philadelphia
    Device
    Storm 9530
    OS
    5.0.0.797
    Posts
    20
    Liked
    0 times
    After your 3rd replacement, Verizon should offer you the option to select a different phone model.

    As for the 8330, they will usually have reserve stocks of either new or refurbished older models to give you as a replacement (and you may have to get it from VZW Customer Service rather than a store). Unless they have completely run out, they will only offer you the same phone as a replacement.

  3. #3
    jon2datymuls is offline BlackBerryOS Noobie
    Join Date
    Nov 2009
    Device
    Storm
    OS
    5.0
    Posts
    7
    Liked
    0 times
    Quote Originally Posted by nullibiquitous View Post
    After your 3rd replacement, Verizon should offer you the option to select a different phone model.

    As for the 8330, they will usually have reserve stocks of either new or refurbished older models to give you as a replacement (and you may have to get it from VZW Customer Service rather than a store). Unless they have completely run out, they will only offer you the same phone as a replacement.

    Just got off the phone with Verizon and as of yesterday they have stopped issuing the option to select a different phone model after 3 replacement phones. I was in a 50 min convo with verizon rep then there supervisor and because it ended yesterday there is nothing they can do to help me out. I am so sick of my storm and want something else, guess i have to try a different route.:hail:

  4. #4
    fwdiva's Avatar
    fwdiva is offline BlackBerryOS Enthusiast
    Join Date
    Dec 2009
    Location
    ~DFW Baby!!
    PIN
    ask me ;o)~
    Device
    Storm
    OS
    5.0.0.419
    Posts
    57
    Liked
    0 times
    Well, I haven't got the strength to go complain about my storm and the dead click on my surepress screen..ugh...tried the little tip about putting those round tabs under the battery, but no go, I guess I could try, but hate getting turned down and talked to like I am trying to get something for free.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •