The funny thing about this is its not just VZW. Its also ATT, Tmo, and Sprint too.
When I was with sprint, I only spoke to folks that i knew, they know what was going on and no one else. Same thing with Tmo and ATT.
ATT had me paying $94 a month for a year, for a plan that everyone else was getting for $70. And I had to upgrade to find this out, no one said anything for the hole yr, and I spoke to them several times about my account that year. Due to this, if they don't have a clue, i hang up the phone and go to a service center and talk to the pep i know to fix any issues.
The sad thing about this, is we know more about the phones they are selling and what they are going to release before they do. AND THEY GET PAID TO KNOW! So sad.
I worked for vzw for 2 years so I know all about dumbass reps... I was in tech support and would on a daily basis have to do a CS reps job cuz they transfered me a call that they couldnt handle a lot of them are idiots. But in any event to kind of stick up for them. It is sad that everyone online knows when things are being released before the CS reps do. However that is not there fault. VZW for the most part doesn't disclose any info to any of there CS reps until like 2 days prior to something coming out. Unless you know someone in the company that can give you a in on everything. Or if you are smart like the rest of us and stay informed and update on all the new technology online but most reps dont do that so you really can't blame them. Blame Lowell McAdam for not informing his employees...
Originally Posted by 306buddyluv
It's true that it depends on who you get. I once went into a Verizon store asking about the Tour before it came out. I couldn't remember what OS it was running so I asked. The woman helping me said Windows! I said no, not for the desktop manager, the phone. She again repeated Windows. I then said, (at this point I was messing with her) "I thought the Blackberry had its own operating system?" I got the blank stare of death with that one.
For the most part, my regular Verizon store is very good with helping out. I guess you just have to keep trying until you get the help that you need. It's unfortunate, but it's a fact of life.
bit of an overstatement given this experience...
The supervisor was open to seeing the email and any other things you could provide...I'd say that's a good thing...
Not sure I see the problem other than the lack of knowledge which is an industry wide issue with CS reps...
To be fair, and in all honesty, only certain people are eligible for the Droid/Storm2 early upgrade, and the upgrade eligibility seems to be just luck of the draw - going to an online forum and seeing a flyer someone posted doesn't mean the same offer they get you can and honestly, no amount of bitching should be able to get you the deal "just because".
Ladies drink free doesn't mean men can too, and no one argues at a bar because of it. Well, maybe somebody does. But still, same idea.
Doesn't hurt to call in and ask, just don't think it is a fair assessment to say one company sucks because we have a new phone fetish and we can't upgrade every 10 months for a sweet deal.
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