Thread: Tour Trackball issues acknowledged by Telus

Well first BBOS got our hands on a leaked Verizon memo stating that the trackball issue on the 9630 was indeed a hardware problem, and not software related like some reps were claiming. Now thanks to member we now have another memo, this time from Telus. So for our Telus customers that may be experiencing this issue, looks like you have some light at the end of the tunnel.

the date on my box is 7/23 mine seems fine though. i'm really hoping we can swap out our trackball for a trackpad once the 9700 oem parts start being sold.

telus just told me to go and swap my phone for free ($25 esn swap) and keep my old tour also.....

I am gonna wait for the 9700 for a hardware swap though....HSPA won't work on the Tour

Originally Posted by glockguy

telus just told me to go and swap my phone for free ($25 esn swap) and keep my old tour also.....

I am gonna wait for the 9700 for a hardware swap though....HSPA won't work on the Tour

I says pardon!?!?!

Where did you hear that glock?

Quote from Telus

"‘Please note that our current line up of HSPA devices won’t be compatible with the Canadian HSPA network. When the HSPA Network launches, Telus will be providing a new HSPA line up of devices that will work on that Network’"

Originally Posted by hackberry

the date on my box is 7/23 mine seems fine though. i'm really hoping we can swap out our trackball for a trackpad once the 9700 oem parts start being sold.

RIM notified to Telus on August 19. So if your trackball ever acts up, you qualify for a swap without qstns asked!

Originally Posted by glockguy

telus just told me to go and swap my phone for free ($25 esn swap) and keep my old tour also.....

I am gonna wait for the 9700 for a hardware swap though....HSPA won't work on the Tour

Sorry to disappoint you, I might be wrong but for what I know there is no sign of Telus carrying the 9700. Next releases will be 9550, 9350, and Essex.

isnt telus cdma? if so the 9700 is a gsm device