Page 1 of 3 123 LastLast
Results 1 to 8 of 17

  1. #1
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
    Join Date
    Mar 2009
    Location
    vancouver bc
    Device
    9630
    OS
    5.0.0.XXX
    Posts
    1,573

    ESN swapping on Telus Mobile

    well since all the big dawgs are here.

    I'd like to ask my question again. do any of you know how to switch devices with telus?

    I'm looking at getting another berry but I would llike to switch back and forth without going through telus...anybody....



  2. #2
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
    Join Date
    Mar 2009
    PIN
    yes
    Device
    9000/9530/9630/
    OS
    5.0.0.3xx
    Posts
    2,902
    Wirelessly posted

    I'm not familiar with telus's policy. I will see if I can get the answer for you though
    Last edited by bbcrackman; 06-02-2009 at 03:39 PM.

  3. #3
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
    Join Date
    Mar 2009
    Location
    vancouver bc
    Device
    9630
    OS
    5.0.0.XXX
    Posts
    1,573
    Quote Originally Posted by bbcrackman View Post
    Wirelessly posted

    I'm not familiar with telus's policy. I will see if I can get the answer for you though
    thank you BBC.



  4. #4
    Shane's Avatar
    Shane is offline BlackBerryOS Champion
    Join Date
    Mar 2009
    Location
    Pa
    PIN
    yes
    OS
    5.0.xxx/.40
    Posts
    1,626
    Quote Originally Posted by smcoldbb View Post
    well since all the big dawgs are here.

    I'd like to ask my question again. do any of you know how to switch devices with telus?

    I'm looking at getting another berry but I would llike to switch back and forth without going through telus...anybody....
    In doing a little goggling, It seems they charge 25.00 for esn swaps no matter if it is done with CSR or online @ your mytelusmobility. That does seem like a little price gouging. But some have said that they have called and coplained and the fee has been removed from there account.
    Last edited by Shane; 06-02-2009 at 04:03 PM.

  5. #5
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
    Device
    9630/9550/9530/
    Posts
    8,538
    Quote Originally Posted by smcoldbb View Post
    well since all the big dawgs are here.

    I'd like to ask my question again. do any of you know how to switch devices with telus?

    I'm looking at getting another berry but I would llike to switch back and forth without going through telus...anybody....
    I know someone who works for Telus so I will ask him the question. Will let you know when I hear back.



  6. #6
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
    Join Date
    Mar 2009
    Location
    vancouver bc
    Device
    9630
    OS
    5.0.0.XXX
    Posts
    1,573
    Quote Originally Posted by Shanepark2 View Post
    In doing a little goggling, It seems they charge 25.00 for esn swaps no matter if it is don't with CSR or online @ your mytelusmobility. That does seem like a little price gouging. But some have said that they have called and coplained and the fee has been removed from there account.
    thanks shane,

    I found that as well. I do remember way back when, I had a dumbphone (remember those) anyway. one of the reps at retail outlet gave me a automated number to call and I did it myself.

    could be old practice or a dumbphone thing but I was hoping it's possible.

    I want to switch when ever for what ever reason and I dont want to argue about a 25.00 dollar charge everytime.

  7. #7
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
    Device
    9630/9550/9530/
    Posts
    8,538
    Here is what I was told from my Telus source. This is really no way around them. However, if you go online at mytelusmobility.com and press swap/upgrade device it's $10 each time you do.

    If you go through data support it's $25.

  8. #8
    Shane's Avatar
    Shane is offline BlackBerryOS Champion
    Join Date
    Mar 2009
    Location
    Pa
    PIN
    yes
    OS
    5.0.xxx/.40
    Posts
    1,626
    From the sounds of it, Telus Mobile has some pretty bad operating practices.

Page 1 of 3 123 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •