Telsus customer service sucks
I have a storm 9530 and am know on my 4th swap unit. I have had continues problems with the keyboard and typing out emails a reports. Granted I am a high volume user and everyone may not have the experience that I am having but none the less I have had this ongoing problem. I have been to the stroe had the reinstall the software etc and have gone thru the swap process 4 times now!!! Let me tell you the TELUS Nightmare I am having. I just wanted them to give me a 9530 that was not refurbished figuring after 4 units it was time to try something else! But NO WAY! So they offered to give me a phone for $300 and of course a renewal of my contract to 3 years. Does anyone else see a problem with that? I am in my 11 ½ Month and have been dealing with this crap the whole time. Why would (or should) I have to pay for something I already paid for? To top it off I was in a TELUS store to get another swap unit because I have no choice and the REP said to me in front of other customers I should stop mooching off them and buy a new phone if I’m unhappy with it!! To top it all off I was talking to the loyalty department and the rep I talked to there said and I quote “Why should I apologize to your for something one of our 3rd party reps said to you in a store” umm are you kidding me? Did he really say that? I was in a TELUS store talking to a guy wearing a TELUS shirt in a store selling TELUS products!!!! My question is who is responsible then!!!!! Anyway I strongly urge a change. SO FRUSTRATED!