Page 1 of 2 12 LastLast
Results 1 to 8 of 13

  1. #1
    glockguy's Avatar
    glockguy is offline BlackBerryOS Gifted
    Join Date
    Aug 2009
    Location
    Calgary, Canada
    Device
    Bold 9700
    OS
    5.0.0.415
    Posts
    347

    Telus HSPA and call quality.....

    I picked up my new Bold yesterday. What a sweet phone! Wifi, trackpad, crazy battery life, the list goes on.....

    After working through some service book issues with Telus, I finally have email working on my phone. The data speeds are incredible.

    BUT, and this is a BIG BUT,

    My phone calls are so garbled that I can barely, just barely make out what the other person is saying. Tech support says that this is due to the new network, and I am just going to have to deal with it while they sort out the problem. Ok...how long? I ask...

    Minimum 2-3 weeks he tells me!

    WTF???

    Does anybody else have this problem with a new HSPA device?

    Do you guys think this is reasonable?

    Input would be great here. I can't go 3 weeks barely being able to use my phone. I might as well just reactivate my Tour and use that until they sort out their issues.



  2. #2
    TR_82 is offline BlackBerryOS Friend
    Join Date
    May 2009
    Location
    Manitoba
    PIN
    Ask Me
    Device
    9530 for work 9550 for play
    OS
    .419 & .320
    Posts
    44
    These are the growing pains of the new network. But look on the plus side, at least you have access to the new HSPA+ phones and network. I am in Winnipeg, we "technically" have access and service in Winnipeg alone, however Telus has opted to NOT release devices until the summer, as they will have better coverage at that time. I may sometime soon just hop a plane to Calgary again or Toronto, visit friends and family, grab a phone then come back home. I Have 2 lines so I could keep 1 on each network and see how it goes.

    Mind you I suppose it also matters how many calls you make. I find most of my communication is done either via BBM or text so issues with the voice side of things wouldn't really be an issue for me....

  3. #3
    glockguy's Avatar
    glockguy is offline BlackBerryOS Gifted
    Join Date
    Aug 2009
    Location
    Calgary, Canada
    Device
    Bold 9700
    OS
    5.0.0.415
    Posts
    347
    I totally agree....

    I typically do most communications by bbm and email as well. I am going out of town to the east coast for business for a month on Tuesday though, and this is going to be a very call intensive trip. Such is the luck.....

    ps....

    Don't go Toronto to get a phone, Calgary is MUCH nicer and we don't have PST!



  4. #4
    TR_82 is offline BlackBerryOS Friend
    Join Date
    May 2009
    Location
    Manitoba
    PIN
    Ask Me
    Device
    9530 for work 9550 for play
    OS
    .419 & .320
    Posts
    44
    oh I would agree. I was living there until a couple months ago. Toronto would just give me an excuse to see family and then head down to New York for a couple of days. I will be making my way back west sometime in the next month or so however. where on the east are you headed?

  5. #5
    glockguy's Avatar
    glockguy is offline BlackBerryOS Gifted
    Join Date
    Aug 2009
    Location
    Calgary, Canada
    Device
    Bold 9700
    OS
    5.0.0.415
    Posts
    347
    ottawa, quebec city, montreal, sept iles, chicoutimi, halifax, moncton, charlottetown, st. john's, cornerbrook, gander....

    LOL

    And then, I get to hit Fort Mcmurray.....woo hoo



  6. #6
    TR_82 is offline BlackBerryOS Friend
    Join Date
    May 2009
    Location
    Manitoba
    PIN
    Ask Me
    Device
    9530 for work 9550 for play
    OS
    .419 & .320
    Posts
    44
    that is one heck of a trip!

    sounds like a bit of fun...minus Fort that is haha

    it will be interesting to hear how the service is on the East. I know I have family and friends in Halifax who just HATE the service they get on their blackberries and iPhones with Rogers out there. hopefull the Telus coverage is better

  7. #7
    miskiw is offline BlackBerryOS Noobie
    Join Date
    Nov 2009
    Posts
    2
    Quote Originally Posted by glockguy View Post
    I picked up my new Bold yesterday. What a sweet phone! Wifi, trackpad, crazy battery life, the list goes on.....

    After working through some service book issues with Telus, I finally have email working on my phone. The data speeds are incredible.

    BUT, and this is a BIG BUT,

    My phone calls are so garbled that I can barely, just barely make out what the other person is saying. Tech support says that this is due to the new network, and I am just going to have to deal with it while they sort out the problem. Ok...how long? I ask...

    Minimum 2-3 weeks he tells me!

    WTF???

    Does anybody else have this problem with a new HSPA device?

    Do you guys think this is reasonable?

    Input would be great here. I can't go 3 weeks barely being able to use my phone. I might as well just reactivate my Tour and use that until they sort out their issues.
    I am having exact same issue with my 9700 on Telus in the Toronto area and I have full 5 bars of reception. I know other people who are on bell who are not having the same issues. To my knowledge bell and telus are sharing the same network. This doesn't make sense.

    Could the device be defective? Could it be an OS issue that isn't present in the Bell OS? (which is older)

    I was thinking I should try a replacement unit to see if that helped.

  8. #8
    glockguy's Avatar
    glockguy is offline BlackBerryOS Gifted
    Join Date
    Aug 2009
    Location
    Calgary, Canada
    Device
    Bold 9700
    OS
    5.0.0.415
    Posts
    347
    I am going to get a new phone and see what happens....

    Hopefully that will solve the garbled calls, random reboots and lockups that I am experiencing.

    Here is another wierd thing.....

    I do a lot of business with American companies, and anytime I try to call their 1 800 numbers, I get disconnected after roughly 3 or 4 minutes. The line says something to the effect of "UMS, the client you are trying to contact is unavailable"

    I have tried the same numbers on a Telus Tour, Pearl, and Rogers 9000 and none of those had the same issue. Just this phone.

    Thoughts? Telus gave me the, it must be a problem on their end spiel.....

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •