Telus HSPA and call quality.....

I picked up my new Bold yesterday. What a sweet phone! Wifi, trackpad, crazy battery life, the list goes on.....

After working through some service book issues with Telus, I finally have email working on my phone. The data speeds are incredible.

BUT, and this is a BIG BUT,

My phone calls are so garbled that I can barely, just barely make out what the other person is saying. Tech support says that this is due to the new network, and I am just going to have to deal with it while they sort out the problem. Ok...how long? I ask...

Minimum 2-3 weeks he tells me!

WTF???

Does anybody else have this problem with a new HSPA device?

Do you guys think this is reasonable?

Input would be great here. I can't go 3 weeks barely being able to use my phone. I might as well just reactivate my Tour and use that until they sort out their issues.

These are the growing pains of the new network. But look on the plus side, at least you have access to the new HSPA+ phones and network. I am in Winnipeg, we "technically" have access and service in Winnipeg alone, however Telus has opted to NOT release devices until the summer, as they will have better coverage at that time. I may sometime soon just hop a plane to Calgary again or Toronto, visit friends and family, grab a phone then come back home. I Have 2 lines so I could keep 1 on each network and see how it goes.

Mind you I suppose it also matters how many calls you make. I find most of my communication is done either via BBM or text so issues with the voice side of things wouldn't really be an issue for me....

I totally agree....

I typically do most communications by bbm and email as well. I am going out of town to the east coast for business for a month on Tuesday though, and this is going to be a very call intensive trip. Such is the luck.....

ps....

Don't go Toronto to get a phone, Calgary is MUCH nicer and we don't have PST! ;)

oh I would agree. I was living there until a couple months ago. Toronto would just give me an excuse to see family and then head down to New York for a couple of days. I will be making my way back west sometime in the next month or so however. where on the east are you headed?

ottawa, quebec city, montreal, sept iles, chicoutimi, halifax, moncton, charlottetown, st. john's, cornerbrook, gander....

LOL

And then, I get to hit Fort Mcmurray.....woo hoo

that is one heck of a trip!

sounds like a bit of fun...minus Fort that is haha

it will be interesting to hear how the service is on the East. I know I have family and friends in Halifax who just HATE the service they get on their blackberries and iPhones with Rogers out there. hopefull the Telus coverage is better

Quote:

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Originally Posted by glockguy

I picked up my new Bold yesterday. What a sweet phone! Wifi, trackpad, crazy battery life, the list goes on.....

After working through some service book issues with Telus, I finally have email working on my phone. The data speeds are incredible.

BUT, and this is a BIG BUT,

My phone calls are so garbled that I can barely, just barely make out what the other person is saying. Tech support says that this is due to the new network, and I am just going to have to deal with it while they sort out the problem. Ok...how long? I ask...

Minimum 2-3 weeks he tells me!

WTF???

Does anybody else have this problem with a new HSPA device?

Do you guys think this is reasonable?

Input would be great here. I can't go 3 weeks barely being able to use my phone. I might as well just reactivate my Tour and use that until they sort out their issues.

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I am having exact same issue with my 9700 on Telus in the Toronto area and I have full 5 bars of reception. I know other people who are on bell who are not having the same issues. To my knowledge bell and telus are sharing the same network. This doesn't make sense.

Could the device be defective? Could it be an OS issue that isn't present in the Bell OS? (which is older)

I was thinking I should try a replacement unit to see if that helped.

I am going to get a new phone and see what happens....

Hopefully that will solve the garbled calls, random reboots and lockups that I am experiencing.

Here is another wierd thing.....

I do a lot of business with American companies, and anytime I try to call their 1 800 numbers, I get disconnected after roughly 3 or 4 minutes. The line says something to the effect of "UMS, the client you are trying to contact is unavailable"

I have tried the same numbers on a Telus Tour, Pearl, and Rogers 9000 and none of those had the same issue. Just this phone.

Thoughts? Telus gave me the, it must be a problem on their end spiel.....

My call quality has greatly improved ...it's like Telus flipped the turbo switch on here in the Toronto area one day. I now think the quality for me is better then my 8830 was on the CDMA network. I did experience some crazy sounds when I was on the top floor of a condo building the other day... so it isn't perfect.

as for 1800 numbers.. haven't called any of those so not sure.

I have a feeling it is network related and based on your location it will come online eventually.

Let us know if the new phone helps at all.

so glock how's ur hspa/bold experience going? have ur issues been solved?

Quote:

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Originally Posted by miskiw

I am having exact same issue with my 9700 on Telus in the Toronto area and I have full 5 bars of reception. I know other people who are on bell who are not having the same issues. To my knowledge bell and telus are sharing the same network. This doesn't make sense.

Could the device be defective? Could it be an OS issue that isn't present in the Bell OS? (which is older)

I was thinking I should try a replacement unit to see if that helped.

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Telus and Bell do share share towers in the outskirts rural areas. In the city they are independant to each other.
Keeping in mind the new HSPA network is a copy on the existing towers with different atenna orientation. Thus improving in some areas and losing in other areas. Rogers had their growing problems when they launched their HSPA . Bell and Telus are no different, give them a chance.
I use the HTC Hero and let me tell you it's fantastic.

I work for a telus dealership and I can confirm the reception problems with all the new devices on the network. For some reason the blackberry bold seems to have the most issues, although the iphone has lots too.

To fix this issue call Data and Network assistance:
1-866-558-2273
They wont be able to fix it immediately but will be able to log a ticket and sort out the problem in a few days. Trust me it will get better. Several clients have come back and told me that things are getting better but that there are still some roadbumps along the way.

Dont bother trying to DOA or return your phone as that is not the problem. I have swapped several phones in store for clients as a precaution, and every single one of them has the same problem on the new phone. Dont waste your time. The number above can fix it.

It is a new network problem. It will get better. CDMA has wicked coverage and great download speeds. If reliability is your primary concern stick with the old network and invest in a Storm 2 or another CDMA blackberry.HSPA still has training wheels on.

ps Storm 2 is sweet. For all original storm users, get the OS 5.0 update. Not available on telus yet but you can google it. Makes your storm twice as fast and adds some nice features. Not as sleek as the new model, but its agreat upgrade. Word mole sucks on it and the media player is still a bit glitchy but so worth it.

Hope this helps someone

By the way. The new 9700 is a great device. If you have garbled sounds and dropped calls, call DNA. I think the new bold is definitely a flagship for blackberry. Its got it all. I see tonnes of phones come in and out and the new storm and the new bold are amazing. HTC Hero is worth a good look too if you can part with bbm.

At first I was angry that the storm2 was not HSPA, but after seeing so many issues with the new network and the amazing software on the storm2, its definitely the one new CDMA device that should be considered. The surepress is much nicer, texting is way better, and the whole device is well integrated. If your looking for an alternative touchscreen, try it out. Give surepress a good trial, I love it. So much more accurate and a nicer feel.