Thread: Sprint members I need your help

If you are a Tour owner with Sprint I have a special assignment for you

According to a source inside Sprint I talked with today, Sprint stores have been contacted by Blackberry regarding the Trackball issue on the Tour. According to my source if a customer does into the store with that issue, the Sprint employees are directed to call Blackberry and they will push a software patch to your phone to fix the issue. Anyone care to test this theory? I would love to know if this is correct or not.

why do we need to walk into the store to get this?....as far as i believe this a hardware issue not a software related.....correct me if im wrong?

Originally Posted by kkwus74

why do we need to walk into the store to get this?....as far as i believe this a hardware issue not a software related.....correct me if im wrong?

Negative. sources say that it is software related.

Originally Posted by kkwus74

why do we need to walk into the store to get this?....as far as i believe this a hardware issue not a software related.....correct me if im wrong?

Shane is right everyone thing is pointing to software related as far as walking into the store. You can certainly call but I was told "if they come into the store" that is why I said that

I would love to help however I dont have this issue.

Sorry

Wirelessly posted (9630)

What exactly is this issue bryan?

Originally Posted by smcoldbb

Wirelessly posted (9630)

What exactly is this issue bryan?

Trackball unresponsive either vertical or horizontal scrolling or both. Lag between rolling the trackball and the pointer actually moving

I had that problem with a Tour that I returned. The new one doesn't seem to have that problem.

This has been verified to be a hardware issue, please see below from an in house memo a BBOS source sent to us.

"Reports of the trackball intermittently not responding or functioning properly. RIM has determined a limited number of devices were not assembled properly causing an intermittent issue where the trackball might not function properly. New inventory is being received from RIM that is confirmed not to be impacted by this issue. This stock will be indentified with a Green dot on the cartons. Blackberry Tours with camera (BB9630TR) will start to ship by 8/21. Blackberry Tours without camera (BB9630TRNC) will start to ship the week of 8/24. The Green dot will be phased out after new stock is cycled. Screened Certified Like-New Replacement stock will be available for shipments via Direct Fufillment on 8/19."


Closing thread