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  1. #9
    Join Date
    Nov 2009
    Location
    superior wi
    Device
    tour 9630
    OS
    5.0.0.530
    Posts
    75
    What's even better is that I was trying to make a phone call and I suddenly got a canned system message from verizon! What makes that even better we switched to sprint from verizon because we couldn't get a signal at our house! Talk about irony.
    Posted via mobile device



  2. #10
    Join Date
    Dec 2009
    Location
    The Big Apple
    PIN
    Just Ask!
    Device
    Torch 9800
    OS
    6.0.0.600
    Carrier
    The "New" AT&T
    Posts
    843
    I have to say... out of the 4 provides in the US I LOVE Sprint the most.

    Not for their service
    Not for their billing system
    Not for their customer service
    Not for their devices

    But... For the way they PISS customers off!
    Working for AT&T I activate more pissed off Sprint customers then T-Mobile and Verizon put together. How Sprint is still in business, I do not know.

    One day I was activating a women an her daughter with a Family Plan for AT&T and they were complaining the whole time about their less the par Sprint service. After I told them there total monthly average for their bill, he daughter said to her mom "$130 is way more then $10, are you sure?". I replied "What is $10?" and Mom said "My Sprint Bill"... I was sooo lost! She then explained that she is a Customer Service Phone Rep for Sprint and her employee plan was like $4.99 per phone per month. To see a SPRINT employee willing raise her bill $120 just to have better service made me smile...

    It really tells you something...

  3. #11
    Join Date
    Nov 2009
    Location
    Central New York
    PIN
    3229CE01
    Device
    Bold 9650
    OS
    6.0.0.222
    Posts
    101
    5 years or so ago, I had Nextel, then they merged with Sprint. Within a few weeks, I no longer had service in the exact same locations I had service before the merge. After listening to the excuses and promises, I switched to Verizon. Cost me $230 to get out of the contract. At the time it really pi$$ed me off, looking back now it was worth it. Sprint can kiss my a$$.



  4. #12
    Join Date
    Jul 2009
    Location
    Langley BC Canada
    PIN
    ch me. I must be dreaming.
    Device
    Bell Mobility Storm 9530
    OS
    Changes weekly
    Posts
    159
    My signal strength has always been poor in my house.

    Occasionally lucky to get two bars but typically I am at one. Never thought about talking to my carrier to see if there is anything they could possibly do to improve reception.

    I always thought it was 'take what you given, shut-up and like it'.

  5. #13
    Join Date
    Nov 2009
    Location
    superior wi
    Device
    tour 9630
    OS
    5.0.0.530
    Posts
    75
    I wouldn't either except for the fact I can be sitting in one spot and my antenna would go from 2 bars to 5 bars to roam in a matter of seconds. And after making a couple of calls and got a canned system message saying my call could not be completed by verizon I figured I should call.
    Posted via mobile device



  6. #14
    Join Date
    Nov 2009
    Location
    superior wi
    Device
    tour 9630
    OS
    5.0.0.530
    Posts
    75
    Ha ha ha! FINALLY got sprint to physically check their towers in my area, and they found a problem! Imagine that. It suddenly drops power for a while and powers up again. So they acknowledge it and working on it. So hopefully resolution in the very near future.
    Posted via mobile device

  7. #15
    Join Date
    Sep 2009
    Location
    Kitchener
    PIN
    Bell
    Device
    Z10
    OS
    10.0.10.85
    Posts
    545
    Quote Originally Posted by rounsy222 View Post
    Ha ha ha! FINALLY got sprint to physically check their towers in my area, and they found a problem! Imagine that. It suddenly drops power for a while and powers up again. So they acknowledge it and working on it. So hopefully resolution in the very near future.
    Posted via mobile device

    Perfect, but in the meantime, have they offered a refund for the time that you have lost service? I'm sure you will be tossing snowballs in hell before that ever happens!

    I kept getting US roam charges when i haven't been to the States. I complained and Bell refunded me that one time. In the future, if I'm close to an American signal tower, I'm supposed to turn my phone off as they will not refund me the roaming charges again. Whats with that shit? Put the onus on the customer to ensure they haven't latched onto a signal that puts you into roaming?

    Doesn't matter if its Verizon, Telus, Sprint or Bell....they get you with promises then screw you when your locked in.

  8. #16
    Join Date
    Nov 2009
    Location
    superior wi
    Device
    tour 9630
    OS
    5.0.0.530
    Posts
    75
    Quote Originally Posted by joshjamie View Post
    Perfect, but in the meantime, have they offered a refund for the time that you have lost service? I'm sure you will be tossing snowballs in hell before that ever happens!

    I kept getting US roam charges when i haven't been to the States. I complained and Bell refunded me that one time. In the future, if I'm close to an American signal tower, I'm supposed to turn my phone off as they will not refund me the roaming charges again. Whats with that shit? Put the onus on the customer to ensure they haven't latched onto a signal that puts you into roaming?

    Doesn't matter if its Verizon, Telus, Sprint or Bell....they get you with promises then screw you when your locked in.
    Sorry to hear about your experience. What I figured out was that these are two way contracts so as much as we are tied into them so. are they. If they are not providing you with the services that you are paying for they are breaching they contract. And to me it sounds like that maybe the case. If you are inside your coverage area and you are locking onto another company towers then there is something wrong with theirs. I wouldn't take no for an answer nor should anyone. As far as sprint goes they are trying to get me to settle for one month of credit and I said we would discuss compensation when everything is totally resolved. Besides the lost service, we have over 15 trips @ 32 miles per round trip that should never have been made if they would have taken the time to check into it deeper.
    Posted via mobile device

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