Anyone on this site that works for Rogers?? Or understands WIFI, I NEED YOUR HELP!!!

Rogers... or should i say ROBBERS!!! keeps charging me for data usage when i have WIFI. I ALWAYS use the hotspot login... So whats the problem here???

Rogers has been crediting me for the usage, but i am getting sick of sitting on hold for half an hour to get my bill fixed every month. They wont give me a reason why this is happening.

So this is how the calls usually go...

I tell them the problem, and they say "let me put you on hold for a sec"
And then they come back and ask me if i use PIN messaging and i say NO, cause NONE of my friends have BB's. and they say "let me put you on hold for a sec"

Then they come back and say "have you been traveling outside of canada"
And i say NO, do you think i have the money for vacations, i would rather pay the mortgage thanks

Then they say AGAIN "let me put you on hold for a sec"

Then finally they come back and say "i'll give you a credit"
And i say GREAT, BUT WHAT ABOUT NEXT TIME??????

Then they explain that as long as i use the hot-spot login and stay where the wifi signal can reach, I WONT GET CHARGED!!

So obviously i have great internet, Rogers Hi-Speed Express, to be exact. And a great working router (linksys)

So i guess my question is WHAT IS THE PROBLEM HERE???

Sorry about the crazy rant but this is really really annoying. Maybe the browser on my phone is setup wrong... Everything is set to Hot-spot browser... Maybe Im Missing something??? If anyone can shed some light on this, I WILL LOVE YOU FOREVER!!! Thanks in advance ::bbos:: team :)

Wirelessly posted (9630)

Hey Linda.

Unfortunately I'm with Telus so I've never heard of this wifi that you speak of. :lmao:

I'll see if any of the other team members can help.

im not on rogers but a hard wifi user, my first question is do you have a data plan or just wifi?

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Originally Posted by ealvnv

im not on rogers but a hard wifi user, my first question is do you have a data plan or just wifi?

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Just wifi

Quote:

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Originally Posted by smcoldbb

Wirelessly posted (9630)

Hey Linda.

Unfortunately I'm with Telus so I've never heard of this wifi that you speak of. :lmao:

I'll see if any of the other team members can help.

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SOOOO funny. You made my day :)

ok this is a known issue with rogers, go to manage connections and make sure data services are set to off, and select wifi prefered, that will look for wifi networks over the carrier network that is how must of the people has solved the issue

Quote:

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Originally Posted by ealvnv

ok this is a known issue with rogers, go to manage connections and make sure data services are set to off, and select wifi prefered, that will look for wifi networks over the carrier network that is how must of the people has solved the issue

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Oh, thats what data services means.... i thought it had to be ON to go on the internet. Thank You soooo much!!!!!

So i guess it was my fault the whole time.... oops lol

Wirelessly posted (9000 OS 5.0.0.191)

Anyways try that way if doesn't work you have no choice but call every month

Thanks for jumping in E!

Linda hopefully E's suggestion works for you if I presists let me know I have a few friends in vancouver who work for rogers and we'll see if why can't get you a better answer then "call back"

Quote:

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Originally Posted by smcoldbb

Thanks for jumping in E!

Linda hopefully E's suggestion works for you if I presists let me know I have a few friends in vancouver who work for rogers and we'll see if why can't get you a better answer then "call back"

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Thanks, I really appreciate your help. I guess I'll see next time I get my bill :)

I'd this ever get resolved for you?

I have a hunch if not..