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  1. #41
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    @firemare,

    Select your start tab then find your run command. Select the run command then use devmgmt.msc in the window and press enter.
    It's just a shortcut to windows device manager properties.



  2. #42
    Join Date
    Sep 2009
    Location
    Kitchener
    PIN
    Bell
    Device
    Z10
    OS
    10.0.10.85
    Posts
    545
    Quote Originally Posted by ealvnv View Post
    Sounds to me as a hardware issue maybe with the usb pot of your berry I would try and get a replacement if you are still in the period where you can do so.
    Posted via mobile device

    I would agree with the hardware issue except for 2 things...myself and several friends who also have 9530's have also had issues with shutting down unexpectedly and not charging, and it always happened when we were playing with the phones when trying to get something to work. Other than those times we have not had these issues.

    Secondly, firemare has said that everything is recognized on her husband's computer even without DM as it would be expected to. Her problem has to be lying in the laptop and with the drivers. Something is not compatible here, whether it be the laptop OS and the BB OS, or the drivers are completely corrupted for the BB and need to be replaced entirely.

  3. #43
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Never claimed to be anything other than a techno-tard!

    OK- got there- I have 8 choices under USB controllers:
    USB Root Hub (x4)
    Standard Enhanced PCI to USB Host controller (x2)
    Standard OpenHCD USB Host Controller (x2)

    Uninstall all of them?



  4. #44
    Join Date
    Sep 2009
    Location
    Kitchener
    PIN
    Bell
    Device
    Z10
    OS
    10.0.10.85
    Posts
    545
    Quote Originally Posted by firemare View Post
    Never claimed to be anything other than a techno-tard!

    OK- got there- I have 8 choices under USB controllers:
    USB Root Hub (x4)
    Standard Enhanced PCI to USB Host controller (x2)
    Standard OpenHCD USB Host Controller (x2)

    Uninstall all of them?

    With what she is trying to do Mepascal, it might be better if you got her on BBM and talked her through it if time permits

  5. #45
    Join Date
    May 2009
    Location
    Volunteer State
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    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Just uninstall any one you choose.
    It should auto restore to all the hubs.
    Good luck.
    Posted via mobile device



  6. #46
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Done. Still same error. Got: Unknown Device Installed, Software for this device successfully installed.

    Still got Unknown device on the laptop and The charging source connected to your blackberry device cannot charge your battery.

  7. #47
    Join Date
    May 2009
    Location
    Volunteer State
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    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    I got one more trick....You game?

  8. #48
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Of course. I really need to back this thing up- it's been a while... Plus, I am starting to run out of charging options!

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