Thread: My Laptop won't detect any Blackberry HH connected to it

Well, I did that yesterday. I am still working on installing DM on the PC... Taking forever. I finally got a hold of the proper cable for hubby's Curve and tried it on my machine. No problems. Recognized it immediately. So that makes it drivers or my Storm- right? I would assume the drivers are different for different device models.

And I meant to mention that BB Device Manager, Device Connection says COM 3 Disconnected.

Originally Posted by firemare

And I meant to mention that BB Device Manager, Device Connection says COM 3 Disconnected.

Okay so can you connect it?

Nope- can't get it to connect- also found it says the same thing on hubby's machine- no problems on there so I am guessing it's not related to the current problem.

It must not be my device- finally got DM installed on hubby's PC- no problems connecting to it- got a backup created on his machine.

So- we are back to driver issues I suppose!

I reinstalled DM off the CD and am currently updating through DM.

Got everything installed, updated, etc. Plugged device in. Got notice saying installing, got notice BB smartphone driver software installed successfully. BB smartphone installed.

Then device screen went white w/error message and rebooted. Didn't get error info- gone too quickly.

It actually didn't reboot- blank screen, red LED, no response to buttons or screen tap. Still connected to laptop.

I was working on a path to configure for BlueTooth.
DM has a configuration for BlueTooth transfers that works quite well.
But it looks like you have surpassed my option.

I would do multiple battery pulls now until I could get my Berry to boot the OS.

Well, I went into install hardware and reinstalled the RIM virtual ports, then rebooted. After the laptop came back up, I plugged the device in- got the same error, but then autoplay came up listing F: and G:. Very odd- only one thing plugged in. It let me back up my device, but disconnected in the middle. I was able to get it reconnected and backed up.

Most odd.

You will get two drives when you plug in. The first will be the device memory and the second will be the memory card. sounds like you are connected now. How is the rest of the process going for you? Is the boot issue resolved?

Never got 2 drives before. Glad it's to be expected. Not sure why I didn't before!

Not sure what else I need to do- the boot issue is, well, ongoing. This particular device seems to be fond of rebooting at will.

Firemare, has this been resolved? If so, what did it?

Sorry- been offline for a bit!

Anyway, I am not really certain what "fixed" the problem. It seemed that reinstalling the RIM virtual ports in Install New Hardware and then rebooting solved it. However, just the other night I got the same error when I plugged the device into the cradle. I did a QuickPull and the problem resolved.

So, I am really not sure...