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  1. #33
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    have you tried using your phone in a different computer to see if reads the device




  2. #34
    firemare is offline BlackBerryOS Enthusiast
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    My husband's computer recognizes it as a USB device. I don't have DM installed on that machine.

  3. #35
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    Quote Originally Posted by firemare View Post
    My husband's computer recognizes it as a USB device. I don't have DM installed on that machine.
    Firemare, the only thing left to do I think is to get a program like Norton Suite or something similar. It will be the easiest and most efficient way to remove all traces of DM from your computer and then try reloading DM again. Short of that, your drivers may be pooched in such a way that you may need to have someone else look at it.

  4. #36
    MePascal's Avatar
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    Let's try this firemare...

    Is this a Laptop or a PC?
    If it's a PC and your mouse and keyboard are USB then upon reboot you will need to power down and unplug then plug your mouse and keyboard then reboot.
    Otherwise if they are P2 connections then you can do the following.

    Disconnect (unplug) all peripherals connected to USB
    ports on PC.
    Run devmgmt.msc and at he bottom you'll see the USB controllers
    listed.
    Rightclick and click Uninstall, do check if any ports are disabled.
    If disabled, they'll stay that way. Reboot your PC and all USB ports will
    be auto reinstalled, this will also show if you have any driver problems.
    You can then connect your devices one at a time to check if any give you a
    problem. Good luck.

  5. #37
    firemare is offline BlackBerryOS Enthusiast
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    I will try that, but, to add to the mix, I now cannot charge my device on the cradle either. It charged fine on a car charger at work last night, but I got an error on the device when I placed it in the charger when I got home.

    Then, when I just now plugged it into the home charger, I got a white screen with tiny letters (an error or some sort?) that was gone before I could read it and then it shut down. It did reboot and is currently charging on the home adapter. Very strange.

  6. #38
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Hm, crossing my fingers, that you don't have a hardware prob!

  7. #39
    ealvnv's Avatar
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    Sounds to me as a hardware issue maybe with the usb pot of your berry I would try and get a replacement if you are still in the period where you can do so.
    Posted via mobile device

  8. #40
    firemare is offline BlackBerryOS Enthusiast
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    Quote Originally Posted by MePascal View Post
    Let's try this firemare...

    Is this a Laptop or a PC?
    If it's a PC and your mouse and keyboard are USB then upon reboot you will need to power down and unplug then plug your mouse and keyboard then reboot.
    Otherwise if they are P2 connections then you can do the following.

    Disconnect (unplug) all peripherals connected to USB
    ports on PC.
    Run devmgmt.msc and at he bottom you'll see the USB controllers
    listed.
    Rightclick and click Uninstall, do check if any ports are disabled.
    If disabled, they'll stay that way. Reboot your PC and all USB ports will
    be auto reinstalled, this will also show if you have any driver problems.
    You can then connect your devices one at a time to check if any give you a
    problem. Good luck.
    Ok, it's a laptop- no peripherals. Colour me stupid, but I am assuming that devmgmt.msc is a DOS command. I have no idea how to run it! I used to know how to get to a DOS command line, but have no idea anymore...

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