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  1. #25
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    Can't provide the links, but google REVO uninstaller, get the free version install to pc, the open it, and uninstall DM using option 4, do not reboot the pc iyour asked, follow on screen prompts and once you're done reboot and re install DM, get the newer available, should work better
    Posted via mobile device



  2. #26
    firemare is offline BlackBerryOS Enthusiast
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    Ok- I am near the end of the REVo uninstall- it "Found Leftover Files and Folder" and want to know if I want to check them and delete them. They are:
    Desktop_CRASH.DMP
    Desktop/ERRORLOG.TXT
    pool.bin


    Delete or not?

  3. #27
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Afaik pool.bin is created by the device manager and should be safe to be deleted - you could try renaming it first and see if everything is ok...and if so, you can delete it.



  4. #28
    firemare is offline BlackBerryOS Enthusiast
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    Tasks as listed by ealvnv have been completed. Same error. Aaargh. Any other ideas?

  5. #29
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Let me call for more help



  6. #30
    firemare is offline BlackBerryOS Enthusiast
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    I did also try a different BB USB cable. Still error.

  7. #31
    MePascal's Avatar
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    You very well may have a BlackBerry Storage Activation issue.
    Are you sure that your Mass Storage Mode is enabled?

  8. #32
    firemare is offline BlackBerryOS Enthusiast
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    Yes, Mass Storage is enabled.

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