My Laptop won't detect any Blackberry HH connected to it - Page 4
Page 4 of 5 FirstFirst ... 2345 LastLast
Results 61 to 80 of 92

Thread: My Laptop won't detect any Blackberry HH connected to it

  1. #61
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    Seems like he's the best bet! I wish I was more knowledgeable about this stuff. I certainly appreciate the help everyone gives on this site. I don't know what I would do without it!




  2. #62
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
    Join Date
    Dec 2009
    Location
    Germany
    PIN
    please ask
    Device
    9500
    OS
    always the latest
    Posts
    782
    Liked
    0 times
    sorry, but yes - and I have no prob in my berry to be seen prior to this fix...


  3. #63
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    And did your BlackBerry reboot?
    Posted via mobile device

  4. #64
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    Yes- it is connected. No, it did not reboot.
    Last edited by firemare; 02-03-2010 at 04:05 PM. Reason: clarification

  5. #65
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
    Join Date
    Dec 2009
    Location
    Germany
    PIN
    please ask
    Device
    9500
    OS
    always the latest
    Posts
    782
    Liked
    0 times
    ...same here...


  6. #66
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    The .bat ext should reboot your BlackBerry.
    Try manually doing a hard reset on your device now.
    Battery pull.
    Posted via mobile device

  7. #67
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    Hard boot complete. Reconnected to laptop. Same error. Restarted .bat. Still says Connecting to Bootrom:

  8. #68
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    I'm at a lost.
    Posted via mobile device

  9. #69
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    Well, I spent the last few hours uninstalling and installing every copy of DM I could find- even dug out the disk that came with the phone and installed off of there. Still get the error. I am completely at a loss and have no idea what to do next. It's the only computer I have and really need to backup the device as it has bricked on me before. No other words of wisdom folks?

  10. #70
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    Well you said that you had another PC that would see your BlackBerry.
    Could you install Desktop Manager on that PC and see if you are able to find any progress?
    Posted via mobile device

  11. #71
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
    Join Date
    Mar 2009
    Location
    Saturn
    PIN
    which one?
    Device
    9900/PlayBook
    OS
    good question
    Carrier
    All of them
    Posts
    2,405
    Liked
    9 times
    i did a research on this issue and all i found, and btw, i am pretty sure it is the case, you have a corrupted file from the original installation, most probably you will need to do a clean uninstall and then re install, this is an old procedure but sometimes is the the only way it works feel free to ask if you need any help....

    The “clean” uninstall procedure removes all traces of the BlackBerry Desktop Software. To perform a clean uninstall of the BlackBerry Desktop Software, you must perform the following tasks:

    Task 1 - Uninstall the BlackBerry Desktop Software

    Complete the following steps:

    1. Close the Desktop Manager application.
    2. Open the Control Panel, or use revo uninstaller, either one
    3. Double-click the Add/Remove Programs icon, or highlight DM in revo screen and click uninstall, follow steps until finishes doing its job.( procede with the following steps on task 1 if you are not using revo)
    4. Select BlackBerry Desktop Manager.
    5. Click Change/Remove.
    6. On the InstallShield Wizard window, click the Remove option.
    7. Click Next.
    8. On the Confirm Uninstall window, click OK.
    9. On the InstallShield Wizard window, click Finish.



    Task 2 - Delete the Research In Motion Folders in the Registry

    Complete the following steps:

    Warning: Modifying the computer registry can cause substantial damage to the Microsoft Windows® operating system. Document and back up the existing registry entries prior to implementing any changes.

    1. Click Start > Run.
    2. Type Regedit, and then click OK.
    3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\.
    4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHNINE\Software\.
    5. Close the Registry Editor.



    Task 3 - Delete the Research In Motion Folders on Your Hard Drive

    Complete the following steps:

    Warning: Modifying the computer system or application files can cause substantial damage to applications, services, or the Microsoft Windows operating system. Document and back up the existing system or application files prior to implementing any changes.

    1. Open Windows Explorer.
    2. Delete the Research In Motion folder in C:\Program Files\.
    3. Delete the Research In Motion folder in C:\Documents and Settings\<user name>\Application Data\.


    If you are unable to see the application folder, it might be a hidden system folder. To make the folder visible, select the Show Hidden Files and Folders option in Windows Explorer.


    Task 4 - Delete the Pumatech Shared Folder on Your Hard Drive

    Complete the following steps:

    1. Open Windows Explorer.
    2. Delete the Pumatech Shared folder in C:\Program Files\Common Files\.


    Note: Any synchronization software for other personal digital assistants (PDA) using the Pumatech Shared folder will need to be reinstalled after a successful installation of BlackBerry Desktop Software.


    Task 5 - Restart the Computer

    Restart the computer after completing the previous tasks.
    BlackBerry by Choice!

  12. #72
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    I will attempt this tomorrow. Thanks (as always) for the assistance!

  13. #73
    DABAUM's Avatar
    DABAUM is offline BlackBerryOS Friend
    Join Date
    Sep 2009
    Location
    NV
    Device
    Storm 2
    OS
    Hybrid 5.0.0.571
    Posts
    31
    Liked
    0 times

    Try this...

    Don't know if this will help but it's worth a try at this point.

    View Document

  14. #74
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
    Join Date
    Dec 2009
    Location
    Germany
    PIN
    please ask
    Device
    9500
    OS
    always the latest
    Posts
    782
    Liked
    0 times
    Thanks! At least worth a try imho!


  15. #75
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    Quote Originally Posted by DABAUM View Post
    Don't know if this will help but it's worth a try at this point.

    View Document
    @firemare

    This is exactly what I would try next.
    DABAUM beat me to it. :fing02:

    Good Luck!

  16. #76
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    I get the same thing that I got when I tried the one MePascal sent:
    Connecting to Bootrom:

  17. #77
    MePascal's Avatar
    MePascal is offline BlackBerryOS Champion Follow MePascal On Twitter
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Liked
    1 times
    It's in your BlackBerry.
    The software is trying to find the device however the device is not responding.

    Are you able to have your carrier offer you a warranty replacement?
    Just sayin'

  18. #78
    firemare is offline BlackBerryOS Enthusiast
    Join Date
    Jun 2009
    PIN
    311D5778
    Device
    storm 9530
    OS
    5.0.0.328
    Posts
    61
    Liked
    0 times
    I am installing the DM software on hubby's PC. I was trying to avoid it as he gets pissy when I alter his computer (and it is infernally slow!). However, he has a Curve so he really should appreciate it! I will see if his machine recognizes my device...

    Just for the record- I was working on the other procedure detailed above- I had no RIM folder in C:\Program Files\ or in C:\Documents and Settings\<user name>\Application Data and no Pumatech folder anywhere that I could find...

  19. #79
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
    Join Date
    Dec 2009
    Location
    Germany
    PIN
    please ask
    Device
    9500
    OS
    always the latest
    Posts
    782
    Liked
    0 times
    No

    C:\Program Files\Common Files\Research in Motion

    or

    C:\Program Files(x86)\Common Files\Research in Motion

    That's strange...


  20. #80
    joshjamie's Avatar
    joshjamie is offline BlackBerryOS Addict Follow joshjamie On Twitter
    Join Date
    Sep 2009
    Location
    Kitchener
    PIN
    Bell
    Device
    Z10
    OS
    10.0.10.85
    Posts
    545
    Liked
    15 times
    Quote Originally Posted by breiti View Post
    No

    C:\Program Files\Common Files\Research in Motion

    or

    C:\Program Files(x86)\Common Files\Research in Motion

    That's strange...
    This could be her problem then, DM is not installing properly if those folders are not present.

    However, the computer should still recognize the bb. Mepascal, before firemare looks into a warranty replacement or pays for it, we need to remember that she has connected to her husbands computer and the blackberry was recognized without DM installed. I honestly believe that the problem lies in her laptop and corrupted drivers.

    As mentioned earlier, the easiest and most efficient way to resolve this is to get a copy of Norton Utilities, completely erase any hint of RIM from the laptop, load DM yet again and hopefully the drivers will load properly.

    Firemare, my suggestion would be to reload DM from the CD you got with the phone, and then update through the help tab in DM.

Page 4 of 5 FirstFirst ... 2345 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •