when its connected do you have any unknown devices showing in your device manager?
if so try installing the usb drivers from here https://www.blackberry.com/Downloads...93E4F3BB068C22
I read all the responses, have tried everything mentioned- kind of. I asked blackberry.com for DM 4.7, only to find it installed 5.0. I uninstalled and tried again- same thing.
When I try to connect my Storm to a USB port on my laptop (any USB port), I get USB device not recognized. This started happening about a week ago. I have no trouble charging it from the wall or the car, but it will not charge on the laptop and I cannot back it up.
I tried installing the drivers, but get an error telling me that a newer version of desktop software is installed and I must uninstall it first...
eta: Storm 1, v.184.108.40.2068, Vista
could you check for me please in options/memory/
mass storage mode enabled
auto-enabled when connected?
Everything in memory is either "enabled", "on" or "yes".
Sounds to me like you have a bad driver. I would uninstall DM and device manager and then redownload DM would be best if you have the disk that cam with your phone.
Posted via mobile device