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  1. #1
    jcorv58's Avatar
    jcorv58 is offline BlackBerryOS Inspired
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    major computer problems, please help!

    I was attacked by tons of viruses and I got all of them cleaned out except one that couldn't be removed by mcafee, I ran 2 full scans and afterwards I restarted my comp but on start-up it shows only my wallpaper and that's it, I tried safe mode and it won't boot up because it says I have a virus and I need to restart...i also tried every other start up option on there and its all the same thing and I've been at this for 6 hours now and I don't know what to do-i know little to nothing about computers, I'm hoping someone on here is able to help me out, buying another laptop is not an option. This thing was nearly airborne and I'd rather not go that route. I am running windows XP with sp3 on a dell inspiron, any help would be greatly appreciated.
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  2. #2
    olta777 is offline BlackBerryOS Wizard
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    I would suggest may be getting Norton antivirus and trying running a scan...seeing if it will pick it up. I use McAfee as well, but hate it... As a last resort, see if you can turn it off for a while, then restart, and try backing everything up...If you are able to do that, I would suggest doing a system recovery. I have had to do it on mine a few times.

    ...but again, I am not a super pro on this...but the Norton step would be your least expensive (vs buying a PC or laptop)


  3. #3
    Tripster's Avatar
    Tripster is offline BlackBerryOS Enthusiast
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    Well, I would bring your tower to your nearest computer repair shop and have them dig deeper cause it sounds like this virus/trojan/worm has spread through your registry/program files/windows files/other areas.




  4. #4
    jnepsa's Avatar
    jnepsa is offline BlackBerryOS Wizard
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    What is the name of the virus? There have been one or two I hot years ago that you had to do extra to get rid of them
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  5. #5
    apuntsel's Avatar
    apuntsel is offline BlackBerryOS Gifted
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    A good program to try to root out the pesky viruses is malwarebytes ... go to the malwarebytes.org website (becareful of lookalikes) and you can download the free version, works very well and picks up items that are not yet in Nortons library.

  6. #6
    jcorv58's Avatar
    jcorv58 is offline BlackBerryOS Inspired
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    I left it off for a while and tried again this morning with no luck, I tried running mcafee CD but its just nothing but my wallpaper that loads up-thats as far as I can get, no safe mode whatsoever and I can't really afford anything, I have malwarebtyes and tried running it when my system was up but it wouldn't start up, and I don't remember the names of the virus either
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  7. #7
    apuntsel's Avatar
    apuntsel is offline BlackBerryOS Gifted
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    If you could find the name would be helpful in trying to help resolve the issue.

  8. #8
    jcorv58's Avatar
    jcorv58 is offline BlackBerryOS Inspired
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    Quote Originally Posted by apuntsel View Post
    If you could find the name would be helpful in trying to help resolve the issue.
    I remembered after my last post, all the viruses popped up after I got that stupid Antivirus 2009 popup, I tried to close it before it was too late-unfortunately-blackberries can be deadly
    Posted via mobile device

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