While Verizon and AT&T continue with their commercial drama, there is one thing they both have in common. They both have millions of customers who are getting charged "mysterious" data charges; some of these charges are quite a lot. I was watching the news earlier tonight and this segment on Fox 61 came on (originally aired on November 17th) about Verizon and AT&T customers calling and complaining about data charges on their account, some which had phones that you would not use for the internet. David (who writes for the NY Times about overcharges from carriers) says he has been getting flooded with phone calls from customers using AT&T and Verizon, that have been appearing on their bill. This quote is what really bothers me :" .. email from a Verizon employee who says, Verizon is doing this intentionally, ripping people off.."According to the news segment, Verizon and AT&T employees have been trained and "schooled" about this issue and other related issues. I know some one who was a victim of this using AT&T. Using a BlackBerry Bold with wifi enabled, a text message was received that informs her of the total amount of her bill. The amount was $1,400.00. Thankfully a good friend was able to credit that amount back to the account. The best part was after calling AT&T customer support and speaking with the rep, the supervisor and then the manager; none of them could tell her what she was charged for, it only stated as "other data charges". Now after seeing this news segment on TV, it seems Verizon and AT&T are the only ones doing this which is causing thousands to call and complain.
Watch the News Segment
What do you guys think about this? Have you guys encountered any problem(s) like this or know some one who has?