There IS a way to avoid this you know...on all the phones on my family plan that do not have data, I put a data block on those numbers through ATT. The only phone that has a data plan is mine (blackberry data), so I have no problem. As long as you put the data lock on any number that doesnt have a data plan, you will incur no charges. These charged come when a person by mistake presses the internet button on the phone or something...It used to happen to my brother and mom all the time. We got charges when that happened, but ATT credited my account back as a courtesy. Then, I right away put those data blocks on and have never incurred any "mysterious" charges again.
It's not just data charges they rip you off on..it's everything. AT&T uses advanced billing and charges you a month in advance..and guess what.. if you cancel your line, it means they OWE you money because you had already paid for the following month. but i bet you 90% of people don't call them to get their money back. I recently canceled 2 lines on my account (out of 3( and they didn't prorate me back any money. When I called, the rep insisted that I wasn't supposed to get money back (he wasn't even aware of what advanced billing is), so I spoke to a supervisor who knew what I was talking about and credited me. Wouldn't you think they would have a system where it does this all automatically if they wanted to? They clearly have the money for it if they wanted to be honest.
Imagine with AT&T and Verizon's customer base of at least 80million, if each customer is fraudently charged even ONE cent more on their bill a month, it amounts to $800K a month! Precisely why they increased their data/messaging packages from 29.99 to $30...
Instead of VZW and ATT worried about suing each other they better worry about the Huge Class Action Lawsuit heading there way from the consumers. They are as bad as ComCrap.
i guess in canada rogers do this right. those preset buttons all take you to the rogers mall page. this website is free to browse until you chose to purchase an application or leave the mall. it prevents people from accidentaly hitting that button and being charged for it.
at least thats what rogers used to tell me pre my data plan days.
The thing about this is that Verizon has a very clear policy for new activations and upgrades in which they are required by law to state how charges affect people, including the $1.99/MB of data (and by the way, that's cumulative so it's not $1.99 per button push). Usually the biggest complaints, at least that I've seen so far, have been former Alltel customer upgrading to HTML or Dashboard capable devices on Verizon's network that no longer get the unlimited data unless they upgrade their plan to one of their Connect or Premium packages. And in all honesty accidental button pushes don't get you to the data network yet, you have to select those options from the welcome screen and the My Verizon app never charges any data for any customer ever.
And of course if someone wants incorrect data charges credited back they have to call and complain, how is their system going to credit automatically when they don't know if you meant to go in there or not. Once again, I find Fox News did a terrible report only designed to frighten people, it's just like the 4chan story.
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