I need some one on one help with my blackberry 9900
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Thread: I need some one on one help with my blackberry 9900

  1. #1
    TASH28 is offline BlackBerryOS Noobie
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    Unhappy I need some one on one help with my blackberry 9900

    Hi guys maybe this is abit to late but I recently bought a blackberry 9900 from someone who said the red light kept switching on when the battery was inserted but nothing else happened...I then proceeded to the internet to research and found out about the os issues and I then tried updating it but it just disconnects when it says reconnecting to JVM then it does nothing>>>iv tried apploader but my pin keeps showing when I try click next quickly>>>> the computer recognises my device and says installing software but not successfully....the phone wont switch on at all not even to say error its just blank with a flashing red light....can someone please help me step by step what to do.....I really need this phone to work




  2. #2
    Harmeling68's Avatar
    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    Try this: Download the os again. When it says "reconnecting to JVM" and seems to stall, disconnect the USB and immediately connect it again. It should finish the download (hopefully!).

    I've had the same problem in the past and this is what I had to do (from what I remember). Let us know if it works or not!

  3. #3
    TASH28 is offline BlackBerryOS Noobie
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    Quote Originally Posted by Harmeling68 View Post
    Try this: Download the os again. When it says "reconnecting to JVM" and seems to stall, disconnect the USB and immediately connect it again. It should finish the download (hopefully!).

    I've had the same problem in the past and this is what I had to do (from what I remember). Let us know if it works or not!
    Hi there I have tried that and nothing..bbsak does not recognise my device......App loader will not give me the option of downloading the os now im fresh out of options at this stage

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    Harmeling68's Avatar
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    Desktop Manager doesn't pick it up either? Does your laptop see it? Hook up your phone, open the Desktop Manager and then reboot your phone?

  5. #5
    TASH28 is offline BlackBerryOS Noobie
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    desktop manager and my pc do recognise it............iv tried that...it says try again when it gets to reconnecting to jvm............Should I take it to a technician instead? because I know its not a hardware problem definitely. could this mean my phone is un useable now?

  6. #6
    Harmeling68's Avatar
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    If you have tried disconnecting the USB when it stalls on JVM using Desktop Manager and it didn't work, I'm out of ideas!

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