storm 2 9520, screen not opening anythin
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Thread: storm 2 9520, screen not opening anythin

  1. #1
    rmaz is offline BlackBerryOS Noobie
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    storm 2 9520, screen not opening anythin

    please help. i have a problem with my 9520. when i turn it on, when i try to open anything, it jus highlights no action taken. i can even scroll up and down but i cant open anythin. only the power, camera and lockscreen keys are working. i have tried to wipe the device and updated the software, even tried the battery reset but nothing worked. now i dont know what else to do, please help




  2. #2
    CeeXTwo's Avatar
    CeeXTwo is offline Forum Moderator Follow CeeXTwo On Twitter
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    I think this is the device's way of telling you that it's ready to for that BlackBerry graveyard in the sky.
    Sorry, I can't provide any real help. But yeah, you should consider upgrading.

  3. #3
    nrnr31's Avatar
    nrnr31 is offline Forum Moderator Follow nrnr31 On Twitter
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    Was the device previously on a BES (or has an IT policy in place)?

    If you believe so, take a look here (Method 4): KB14202-How to remove an IT policy from a BlackBerry smartphone.

    If you used method 4, it will take you here: KB18998-How to reset the BlackBerry smartphone to factory defaults
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


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