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  1. #1
    Join Date
    Oct 2015
    Torch 9810

    Torch 9810 Missing Phone Icon and App

    My phone app and icon are missing from my Blackberry Torch 9810 desktop. I'm using OS 7.1, bundle 1997. When I check options/device/application management/phone, I scroll to the bottom, it shows 2 modules: net_rim_bb_phone_api, and net_rim_bb_phone_app. Selecting either one, it shows in the details section:

    Installed: Unavailable

    Both modules are version, created August 25, 2012.

    Since I don't have a phone icon on the desktop to place a call, I press the Visual Voice Mail icon, then select "Call Voice Mail", and the phone hangs for a few minutes. Since the two above mentioned modules show as unavailable, is there a way to download just those two modules, and install onto my phone? I do not have a backup of the phone when it was working, I backed it up just before posting this.

    Last edited by Joe Jerde; 10-28-2015 at 01:27 PM.

  2. #2
    Join Date
    Feb 2009
    Phoenix, AZ
    BlackBerry Z10
    Have you tried updating your phone's OS?

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