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  1. #1
    Join Date
    Apr 2015
    PIN
    2A4801B8
    Device
    9790
    OS
    7.0.0.528(B2254)
    Posts
    4

    Question Initialization failed

    hai everyone i have a problem with my blackberry 9380 when i turn it on its saying initialization failed were it is supposed to show the network and when i go to network and connections were it should give me the an option of automatic or manual search it its only giving me this number 645-3, i have tried to reload software but still what should i do?



  2. #2
    Join Date
    Jan 2011
    Location
    Stoney Creek, ON
    Device
    iPhone 7
    OS
    iOS 10.3.2 Beta
    Carrier
    Telus
    Posts
    2,216
    Quote Originally Posted by hamuna View Post
    hai everyone i have a problem with my blackberry 9380 when i turn it on its saying initialization failed were it is supposed to show the network and when i go to network and connections were it should give me the an option of automatic or manual search it its only giving me this number 645-3, i have tried to reload software but still what should i do?
    Have you tried contacting your carrier?
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  3. #3
    Join Date
    Apr 2015
    PIN
    2A4801B8
    Device
    9790
    OS
    7.0.0.528(B2254)
    Posts
    4
    the thing is i have tried different networks but it still behaves the same way



  4. #4
    Join Date
    Dec 2010
    Location
    Gainesville, FL
    PIN
    Jarmeling
    Device
    Passport
    OS
    10.3.2.2134
    Carrier
    AT&T
    Posts
    589
    Quote Originally Posted by hamuna View Post
    the thing is i have tried different networks but it still behaves the same way
    Can you provide more information: Was it working and then stopped? Is this a new phone that you are trying to activate? Are you inserting sim cards and they won't work?

    Please share the entire story with every detail and that will help with figuring out a solution. Post back and have a GREAT day!
    BB then, now, forever!

  5. #5
    Join Date
    Apr 2015
    PIN
    2A4801B8
    Device
    9790
    OS
    7.0.0.528(B2254)
    Posts
    4
    yes this phone has been working its not a new phone it just stopped and i since then i tried different networks of sim cards but still it say initialization failed and gives sos on network bars



  6. #6
    Join Date
    Dec 2010
    Location
    Gainesville, FL
    PIN
    Jarmeling
    Device
    Passport
    OS
    10.3.2.2134
    Carrier
    AT&T
    Posts
    589
    Does it work okay on wifi? Have you tried resending yourself the service books?
    BB then, now, forever!

  7. #7
    Join Date
    Apr 2015
    PIN
    2A4801B8
    Device
    9790
    OS
    7.0.0.528(B2254)
    Posts
    4
    yes it works on wifi, were do i find the service book
    Last edited by hamuna; 04-15-2015 at 02:57 PM. Reason: missed the spelling

  8. #8
    Join Date
    Dec 2010
    Location
    Gainesville, FL
    PIN
    Jarmeling
    Device
    Passport
    OS
    10.3.2.2134
    Carrier
    AT&T
    Posts
    589
    Quote Originally Posted by hamuna View Post
    yes it works on wifi, were do i find the service book
    Although it probably won't work, here it is:

    "Go to options advanced options, Host Routing Tables, click to enter. DO NOT click on any listing. Press menu key, and Select Register Now. You will get a verification message. Then go to email settings and send service books."

    Also, check this out from BlackBerry about that same issue: KB33487-"Initialization Failed" is displayed on the BlackBerry smartphone and the network status indicator shows "SOS"
    BB then, now, forever!

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