my daughter has had her blacberry for less than 1 year,her boyfriend has tried to unlock it 10 TIMES,now it is locked just for emergency calls,does anybody know how to reset or to be able to use her sim card in it,or is is ready for the bin ??
Hello and sorry about your daughters' bad choice in a boyfriend. The phone should have just simply wiped itself and can now be set back up. Put the sim card in it and give it a reboot. If it doesn't provision itself, call your carrier. You might need to get them to help you input the the sim info. Good luck!
thanks for your reply,i did try a factory reset but still the same,and have been in touch with vodafone and they thought it would be permanently locked to them,but i did check on the blackberry site and it says there you will just be able to make emergency calls only,i thought i might be able to do something with it
Have you checked the network settings (system settings>network and connections>mobile network) to make sure that it's "on"? And when you go to "About" in System Settings, what does it show under Network and Sim card?
Also, when you called Vodaphone, did they escalate it to BlackBerry? If not, call them again and have them call BlackBerry with you on the line.
it is switched on,and under network and sim this is there"one or more of the network codes is blocked this is preventing your device from using the mobile network please contact your service provider"as for blackberry they are not really interested