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  1. #1
    Join Date
    Jul 2011
    Torch 9800
    Globe Telecom PH

    When Desktop Manager can't find the latest OS you just loaded....

    Hi guys,

    I would like to share this fix to all of you. I had this problem yesterday and was looking for a resolution but seem to can't find any. I come across an article that showed me how to fix it, unfortunately, I can't post the link here since I can't, I need 6 more posts to do so . Here's part of the article on how to fix it.

    Alright, since the leak of the latest beta OS for the Storm, we've had more people than ever trying to update their device. And many have been having serious problems. First off, I want to say that wiping the device with JL_Cmder is NOT necessary and should only be done by experienced users.
    Now for those having troubles upgrading, please read the following. It was made by John Clark form BlackBerry Forums. JC is a wonderful guy with much experience in the BlackBerry field. Much thanks to JC, and feel free to pop in BBF and give him the thanks he is due.

    So, you downloaded the newest, latest and greatest OS for your BlackBerry and have followed all the instructions found here.

    1. Download and install Desktop Manager.
    2. Download and install the OS of your choice for your device.
    3. Delete vendor.xml located in c:\program files\common files\research in motion\apploader.
    4. Plug in BB and open Desktop Manager.

    However, when you open Desktop Manager you get no prompt to update. When you open Application Loader your new OS is not listed!!

    This has been plaguing people for the last few months. I've never experienced the issue because of the way I've loaded Desktop Manager but Vasco at Horizon did and he and I together figured this out. I believe we've found the issue and will explain how to fix here.

    The problem lies in the new Desktop Manager's automatic "Check for Updates" feature. This feature uses your internet connection to look for OS updates for your device from your carrier. When it does this it loads a second virtual vendor.xml file in the temp folder on your computer (Vista users look in C:\Users\Username\appdata\virtualstore.) So, even after you delete the normal one that is installed with the OS and Desktop Manager, the automatic "check for updates" feature loads another one based on the brand of device you've got plugged into the PC.

    To prevent this from happening this you need to install Desktop Manager WITHOUT this Automatic Update service. Below are the steps to remove this service.

    1. Go to Control Panel >Add/Remove Programs.
    2. Click on "BlackBerry Desktop Software" and select "Change/Remove."
    3. When prompted, hit "Next" and then you should get options for Modify, Repair, or Remove. Choose "Modify."
    4. On DM 4.7 and higher, in the list of installed items, you should see "BlackBerry Automatic Update." Click the icon next to it and change it to "This feature will not be available." That should put an "X" next to "BlackBerry Automatic Update." If you are using DM 4.6 or lower and don't see this option in this list then just continue with the install and the installation will ask you a few screens later. A screen will be shown where you will be asked to check the boxes for:

    A) "Start BlackBerry Desktop Manager automatically each time the computer starts."
    B) "Create a shortcut for BlackBerry Desktop Manager on the Windows Desktop."
    C) "Check for software updates."

    Be sure number 3, "Check for software updates," is NOT checked.

    5. Finish the installation.

    (Note: If you're doing a fresh install of Desktop Manager, be sure and choose the "Custom" install button so that you get the prompt for what features you want installed. Otherwise all the features will be installed as normal and you'll likely run into this issue.)

    Once that is complete, you'll need to go back and search your computer for vendor.xml. When you do the search, make sure you click on "Advanced Options" and make sure that you search Hidden files and folders. This is important as some operating systems create a virtual store in the temp folder that this vendor.xml file is located in. You will not find this particular vendor.xml if you don't have hidden files/folders selected for search. Once the hidden vendor.xml is deleted it won't come back if you've reinstalled Desktop Manager without the Automatic Update Feature enabled.

    Now, make sure your OS is installed (you may need to install the OS again, if you actually remove Desktop Manager and then reinstall Desktop Manager again. Make sure that you delete the normal vendor.xml file LAST before updating the device.

    Tip of the day: Desktop Manager is not even required for doing an OS upgrade. In the same folder as the vendor.xml file is a file called Loader.exe. Running that will run apploader without Desktop Manager. It still makes the full backup and restore, but without all the DM stuff running in the background. I use this for all my OS upgrades. Then later I connect to DM to start my BES activation.
    Go and give this a try and see if that will fix the problem unfortunately mine didn't. But thanks to the article, It gave me a hint on how to solve the problem. The solution to my problem was to go to this folder
    <drive letter>:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Delete the vendor.xml and that should enable you to update your device now with the OS of your liking.

    Hope this helps. Cheers!

  2. #2
    Join Date
    Feb 2009
    Phoenix, AZ
    BlackBerry Z10
    Thanks for sharing. This is great for users who are having trouble with app loader not recognize the OS they are trying to install.

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