Thread: "VZW BB 9650 BOLD" (Freezes Up/Re-Store Connection)

I've been a VZW customer since April of this year & I am currantly working on my 2nd BB 9650 Bold, The 1st one I had to "Re-Store Connection" before making a phone call & 2nd one now has issues of "Freezing Up" when I want to make or receive a phone call, Text message, BBM or E-Mail someone etc. I talked to numerous VZW/BB techs on the situation & I am also receiving my 3rd BB 9650 Bold from VZW on Monday or Tuesday & having BBM I've talked to 4 others who use the BB 9650 Bold as work or personal & are having same problem & I was just wording if any other VZW 9650 Bold user were having same problem.

Originally Posted by AzJohnny

I've been a VZW customer since April of this year & I am currantly working on my 2nd BB 9650 Bold, The 1st one I had to "Re-Store Connection" before making a phone call & 2nd one now has issues of "Freezing Up" when I want to make or receive a phone call, Text message, BBM or E-Mail someone etc. I talked to numerous VZW/BB techs on the situation & I am also receiving my 3rd BB 9650 Bold from VZW on Monday or Tuesday & having BBM I've talked to 4 others who use the BB 9650 Bold as work or personal & are having same problem & I was just wording if any other VZW 9650 Bold user were having same problem.

I used a Verizon Bold 9650 for about 3 months. I never had freezing problems, but I did have battery drain issues. However, I resolved this by not waiting on a OS update from Verizon and just updating to OS .600, which worked great for my battery. Perhaps you should upgrade to a better OS.

Try this OS... Sprint_9650_6.0.0.600 - Downloads - BlackBerryOS.com
See my thoughts on it... Official: 6.0.0.600 for BlackBerry Bold 9650 via Sprint
See our How to upgrade your device guide... All In One Guide - How To Upgrade Your Device - with Pictures & Videos

Johnny! Glad to see you on BBOS... just wanted to say that... haha I dont have Bold 9650 or ever have so yea

Originally Posted by AzJohnny

I've been a VZW customer since April of this year & I am currantly working on my 2nd BB 9650 Bold, The 1st one I had to "Re-Store Connection" before making a phone call & 2nd one now has issues of "Freezing Up" when I want to make or receive a phone call, Text message, BBM or E-Mail someone etc. I talked to numerous VZW/BB techs on the situation & I am also receiving my 3rd BB 9650 Bold from VZW on Monday or Tuesday & having BBM I've talked to 4 others who use the BB 9650 Bold as work or personal & are having same problem & I was just wording if any other VZW 9650 Bold user were having same problem.

I've had my Vzw 9650/OS6.0.0.524 for a while now, and like the previous post, I haven't had any issues with it freezing up. But have had some bad battery drain, so I will be updating the OS as previously mentioned.

Is it possible you have an app which turns your radio (network) off? For instance, I have BatteryBooster by S4BB and there's a setting which can accidentally get turned on which will turn the radio off if the signal falls below a certain level. Just a thought since it seems odd for you to experience this same exact problem across multiple devices.

Hope this helps, and good luck!

I have exactly the same problem, you are not alone. Let me know if you get an solution. Very frustrating. I haven't taken it in yet because it's not always so BAD that I loose my patience, but the last couple days, it just freezes for EVERY little thing. I even loss audio a couple of days ago. I think I might need to go take this puppy in and get a new one. *sigh*.

BBWojKa,

Have you tried updating your OS as I recommend in post #2?

Originally Posted by Joe Jerde

BBWojKa,

Have you tried updating your OS as I recommend in post #2?

I was looking into updating the OS, but was not quite clear on how to do that, even when I looked at the how to. Since the post the phone has been "ok". I recently dropped it in the toilet :crazy: and amazingly it is still working. So as long as it keeps working I'm ok for now. Thanks! I'll be visiting my brother for Thanksgiving, so I'll have him show me how to update the OS, he's good at this kind of thing.

Originally Posted by BBWojKa

I was looking into updating the OS, but was not quite clear on how to do that, even when I looked at the how to. Since the post the phone has been "ok". I recently dropped it in the toilet :crazy: and amazingly it is still working. So as long as it keeps working I'm ok for now. Thanks! I'll be visiting my brother for Thanksgiving, so I'll have him show me how to update the OS, he's good at this kind of thing.

Awesome, let us know how it goes. Happy Thanksgiving!

I would say the updating of the OS would be a good plan. However, you should find a way to make sure there is no viruses on your phone or something. It doesn't sound like it though but you never now. I hope you backed up all your data.

I agree, updating (or downgrading) the OS on your Blackberry Bold 9650 can solve this issue.

Had similar issues with my 9650 ver 6.0 on Verizon for about a year now. It worked fine for months till I loaded tons of apps and it gradually deteriorated, freezing up and generally unreponsive. I did a wipe and restore upgrage to ver 6.0.0.524 with App Loader and it's been flawless. Do a clean wipe and restore and be careful what apps you instal

Originally Posted by BBmania

Had similar issues with my 9650 ver 6.0 on Verizon for about a year now. It worked fine for months till I loaded tons of apps and it gradually deteriorated, freezing up and generally unreponsive. I did a wipe and restore upgrage to ver 6.0.0.524 with App Loader and it's been flawless. Do a clean wipe and restore and be careful what apps you instal

Hello BBmania, thanks for the feedback. Welcome to !