RIM Acknowledges Email Outage
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    bdube's Avatar
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    RIM Acknowledges Email Outage

    So if you haven't already noticed, it seems more than Messenger is acting up. Personally I haven't received an email since about 6:00PM Central but I know I'm not the only one out there. RIM actually acknowledges this outage though. CNET is reporting that an email they received (irony anyone?) from RIM where they acknowledged they are having issues and are working to correct them...Does anyone think this is happening too often nowadays?

    So there you have it, no time line on when we can all love our berry's again...Let's hope we have can all wake up to some packed inboxes
    Last edited by sunkast; 12-23-2009 at 12:41 PM.




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    well just received a couple of emails like 5 mins ago, nothing on bbm yet tough, im in Venezuela.
    still can't send any emails
    Last edited by joe11; 12-23-2009 at 02:38 AM.
    http://www.latinbb.com <-- solo lo mejor para tu Blackberry

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    Mine is back up.
    Posted via mobile device

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    Email is starting to come through delayed but its better than nothing. bbm still nothing and browsing is working

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    Same here. I getting the mail.
    Nothing on the BBM.
    Middle Tennessee
    Posted via mobile device

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    archangel is offline BlackBerryOS Noobie
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    Im back up

    I am starting to have intermittent emails and web browsing coming back. east coast in SC on Verizonhone::Eyecrazy:

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    I seem to be up. I sent a couple bbm they both say delivered.
    Posted via mobile device

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    turbomr2 is offline BlackBerryOS Friend
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    At some point last night everything came back up. SE TN on Verizon.

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    ChadH42 is offline BlackBerryOS Friend
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    e-mail began to flow to my 9700 around 1:40am EST this morning.

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    Yup. I started receiving BES mail about 1:30 CST.

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    BBM is to blame for the outage.

    Here is the official word from RIM on the outage. As was already talked about blame BBM.

    RIM Statement - December 23rd

    A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

    RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.

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    Quote Originally Posted by Vash21 View Post
    Here is the official word from RIM on the outage. As was already talked about blame BBM.

    RIM Statement - December 23rd

    A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

    RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
    So far it has resolved nothing because none of the avatars are working, email back up and restore are freezing my phone up.. GRRR lol but now i get email.

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    am personally getting real irritated! this is happening too often now. My BBM has been down for nearly 2days now...Something is going on w/RIM for sure. They're driving US away.It may also be some SUPER HACKER Who's Haten on RIM(Maybe A Droid USER) that got to their network..All I know is, something needs to be done soon..

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    Jay24 is offline BlackBerryOS Friend
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    ALERT!!!!!!

    Dont know if you guy notice but it seems like or i should say the network is down again. i was using browser fine and no i cant go online i cant chat with bbm nor msn or yahoo. my google map saying no network. this just happen. so keep an eye out for a second outage.

    mines came back on this morning at 5am but now its down again i reset, pulled the batery and still the samething.
    Last edited by Jay24; 12-23-2009 at 11:58 AM.

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    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    hmmm

    Quote Originally Posted by Jay24 View Post
    ALERT!!!!!!

    Dont know if you guy notice but it seems like or i should say the network is down again. i was using browser fine and no i cant go online i cant chat with bbm nor msn or yahoo. my google map saying no network. this just happen. so keep an eye out for a second outage.

    mines came back on this morning at 5am but now its down again i reset, pulled the batery and still the samething.
    not too sure, some people can BBM with me, some are either too busy to react - or simply cannot react... we'll see and keep staying on it!


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    Jay24 is offline BlackBerryOS Friend
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    im testing right now, and messaged that are sent have the clock and browser is not responding nor is anything to do with the network to receive emails. maybe there still working on it. its not 100% from where i stand. sms is fine..

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    Quote Originally Posted by Jay24 View Post
    im testing right now, and messaged that are sent have the clock and browser is not responding nor is anything to do with the network to receive emails. maybe there still working on it. its not 100% from where i stand. sms is fine..
    I am in Ohio and 100% operational did you download and install the new BBM 5.0.0.57?

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    Jay24 is offline BlackBerryOS Friend
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    yes i did on the same day the outage start i thought it was the .57 but when it was posted i was okay to know it wasnt only me. it has nothing to do with the bbm. it something with there server. there just using the new bbm as a cover. look at all the other outage they had the didnt blame it on bbm or any software that was leaked. not even facebook is loading. its the network and the server its running on is messing everything up. not the bbm

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    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Quote Originally Posted by Jay24 View Post
    yes i did on the same day the outage start i thought it was the .57 but when it was posted i was okay to know it wasnt only me. it has nothing to do with the bbm. it something with there server. there just using the new bbm as a cover. look at all the other outage they had the didnt blame it on bbm or any software that was leaked. not even facebook is loading. its the network and the server its running on is messing everything up. not the bbm
    which carrier are you on and which os are you using - if I may ask?
    Just had several chats within BBM .57 from EU to US working well.


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    Jay24 is offline BlackBerryOS Friend
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    Sprint 4.7.1.57. dont get me wrong it was working fine this morning. but when i went to the browser to download phonebasic it wasnt connecting. i still feel its a network problem and not a bbm that causing the big outage.

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