RIM Acknowledges Email Outage

Printable View

Show 40 post(s) from this thread on one page

12-23-2009, 01:55 AM
bdube

RIM Acknowledges Email Outage

http://i654.photobucket.com/albums/uu270/Natemz/rim.jpg
So if you haven't already noticed, it seems more than Messenger is acting up. Personally I haven't received an email since about 6:00PM Central but I know I'm not the only one out there. RIM actually acknowledges this outage though. CNET is reporting that an email they received (irony anyone?) from RIM where they acknowledged they are having issues and are working to correct them...Does anyone think this is happening too often nowadays?

So there you have it, no time line on when we can all love our berry's again...Let's hope we have can all wake up to some packed inboxes :)
12-23-2009, 02:36 AM
joe11

well just received a couple of emails like 5 mins ago, nothing on bbm yet tough, im in Venezuela.
still can't send any emails
12-23-2009, 03:06 AM
Neolantis

Mine is back up.
Posted via mobile device
12-23-2009, 03:18 AM
sherb

Email is starting to come through delayed but its better than nothing. bbm still nothing and browsing is working
12-23-2009, 04:33 AM
MePascal

Same here. I getting the mail.
Nothing on the BBM.
Middle Tennessee
Posted via mobile device
12-23-2009, 04:46 AM
archangel

Im back up

I am starting to have intermittent emails and web browsing coming back. east coast in SC on Verizon:phone::Eyecrazy:
12-23-2009, 05:23 AM
jnepsa

I seem to be up. I sent a couple bbm they both say delivered.
Posted via mobile device
12-23-2009, 07:11 AM
turbomr2

At some point last night everything came back up. SE TN on Verizon.
12-23-2009, 07:36 AM
ChadH42

e-mail began to flow to my 9700 around 1:40am EST this morning.
12-23-2009, 07:41 AM
pkarr

Yup. I started receiving BES mail about 1:30 CST.
12-23-2009, 08:47 AM
Vash21

BBM is to blame for the outage.

Here is the official word from RIM on the outage. As was already talked about blame BBM.

RIM Statement - December 23rd

A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
12-23-2009, 08:58 AM
jnepsa

Quote:

Originally Posted by Vash21

Here is the official word from RIM on the outage. As was already talked about blame BBM.

RIM Statement - December 23rd

A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.

RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.

So far it has resolved nothing because none of the avatars are working, email back up and restore are freezing my phone up.. GRRR lol but now i get email.
12-23-2009, 09:11 AM
Prince Jah

am personally getting real irritated! this is happening too often now. My BBM has been down for nearly 2days now...Something is going on w/RIM for sure. They're driving US away.It may also be some SUPER HACKER Who's Haten on RIM(Maybe A Droid USER) that got to their network..All I know is, something needs to be done soon..
12-23-2009, 11:56 AM
Jay24

ALERT!!!!!!

Dont know if you guy notice but it seems like or i should say the network is down again. i was using browser fine and no i cant go online i cant chat with bbm nor msn or yahoo. my google map saying no network. this just happen. so keep an eye out for a second outage.

mines came back on this morning at 5am but now its down again i reset, pulled the batery and still the samething.
12-23-2009, 12:05 PM
breiti

hmmm

Quote:

Originally Posted by Jay24

ALERT!!!!!!

Dont know if you guy notice but it seems like or i should say the network is down again. i was using browser fine and no i cant go online i cant chat with bbm nor msn or yahoo. my google map saying no network. this just happen. so keep an eye out for a second outage.

mines came back on this morning at 5am but now its down again i reset, pulled the batery and still the samething.

not too sure, some people can BBM with me, some are either too busy to react - or simply cannot react... we'll see and keep staying on it!
12-23-2009, 12:14 PM
Jay24

im testing right now, and messaged that are sent have the clock and browser is not responding nor is anything to do with the network to receive emails. maybe there still working on it. its not 100% from where i stand. sms is fine..
12-23-2009, 12:29 PM
jnepsa

Quote:

Originally Posted by Jay24

im testing right now, and messaged that are sent have the clock and browser is not responding nor is anything to do with the network to receive emails. maybe there still working on it. its not 100% from where i stand. sms is fine..

I am in Ohio and 100% operational did you download and install the new BBM 5.0.0.57?
12-23-2009, 12:46 PM
Jay24

yes i did on the same day the outage start i thought it was the .57 but when it was posted i was okay to know it wasnt only me. it has nothing to do with the bbm. it something with there server. there just using the new bbm as a cover. look at all the other outage they had the didnt blame it on bbm or any software that was leaked. not even facebook is loading. its the network and the server its running on is messing everything up. not the bbm
12-23-2009, 12:53 PM
breiti

Quote:

Originally Posted by Jay24

yes i did on the same day the outage start i thought it was the .57 but when it was posted i was okay to know it wasnt only me. it has nothing to do with the bbm. it something with there server. there just using the new bbm as a cover. look at all the other outage they had the didnt blame it on bbm or any software that was leaked. not even facebook is loading. its the network and the server its running on is messing everything up. not the bbm

which carrier are you on and which os are you using - if I may ask?
Just had several chats within BBM .57 from EU to US working well.
12-23-2009, 01:01 PM
Jay24

Sprint 4.7.1.57. dont get me wrong it was working fine this morning. but when i went to the browser to download phonebasic it wasnt connecting. i still feel its a network problem and not a bbm that causing the big outage.

Show 40 post(s) from this thread on one page