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Thread: stuck need help!!

  1. #1
    dspolen's Avatar
    dspolen is offline BlackBerryOS Noobie
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    stuck need help!!

    Loading a new os, and its been stuck on loading applications for the past 10 min. what should i do? its finished 9 out of the 11 steps. thanks for your help




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    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by dspolen View Post
    Loading a new os, and its been stuck on loading applications for the past 10 min. what should i do? its finished 9 out of the 11 steps. thanks for your help
    Welcome to BBOS!

    Sometimes it can take a little while. I would let it go another 5 minutes to see if the process gets going. Hopefully you made a backup of your apps. If after 5 more mins its still stuck go ahead and disconnect your phone from the PC and pull your battery. The phone will finish rebooting and then you will need to restore your apps from your backup.

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    i did do the back up but wont it brick it? if i unplug?

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    Quote Originally Posted by dspolen View Post
    i did do the back up but wont it brick it? if i unplug?
    No. The OS has already been loaded it just restoring you apps and contacts now. So doing what I said should not harm your phone.

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    dspolen's Avatar
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    Wirelessly posted

    Thanks. I did what you said and it worked. I lost my 3rd party apps but no biggie. Does 5.0.230 not have BB maps or docs to go? I lost all of those apps also??

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    olta777 is offline BlackBerryOS Wizard
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    Quote Originally Posted by dspolen View Post
    Wirelessly posted

    Thanks. I did what you said and it worked. I lost my 3rd party apps but no biggie. Does 5.0.230 not have BB maps or docs to go? I lost all of those apps also??
    The OS does have those. If you already loaded OS to phone, go to options> applications and check under add-on/core/3rd party apps. If they are not there, open Desktop Manager, click add/remove applications, and select those in the list, then load to phone.

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    dspolen's Avatar
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    i got it all back. thanks for all your help

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