PC not finding device software HELP .191

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08-29-2009, 06:18 PM
grayzweb

PC not finding device software HELP .191

I have tried everything that I know, but I must be missing something!

Trying to load OS 5.0.0.191

I uninstalled previous device software

Installed 5.0.0.191 - Removed RIM internal apps from control panel

Deleted vendor.xml from program files > common files > RIM > app loader

Wiped 9530 & got the 507 error - Reload software

Tried DM 5.0

Tried app loader from program files > common files > RIM > app loader.exe

Tried BBSAK v1.5

Disconnected from internet connection and still nothing

* I am using Windows 7 enterprise 64 bit and yes I configured usb root settings to not allow it to conserve power

Don't know what else to try!! Please Help!
08-29-2009, 06:20 PM
jasonfyc

Wirelessly posted (storm 9530)

Did you restart your computer after .191 install. I had a window on mine that popped asking for that..
08-29-2009, 07:04 PM
grayzweb

Yes, it did prompt me to reboot and I did. Although I thought that was odd. I must be missing something somewhere, or it is something with Windows 7 RTM?
08-29-2009, 07:15 PM
grayzweb

I was able to load the new OS on my XP desktop, so it must be something with Windows 7.

I DID use DM 5.0 to backup my 9530 and then used BBSAK to wipe phone all on the Windows 7 with no prob.

It just won't find the device software 5.0.0.191 installed on the laptop. I uninstalled the device software and re loaded it several times and still no dice.

After loading OS on windows xp, I ran DM on windows 7 to restore backup with no problem, but it still doesn't "see" device software 5.0?? :confused:
08-29-2009, 07:20 PM
sunkast

Search your computer to see if there are any other copies of vendor.xml. I've used Win 7 RC to load OS's before. Also, if you open up DM, click on help > About > Device software, you should see the OS listed. If you don't, it's not installed.
08-29-2009, 07:28 PM
jasonfyc

Wirelessly posted (storm 9530)

What :haha: said... Make sure you do an advanced search! And don't do it specific to date!
08-29-2009, 09:31 PM
grayzweb

Ok DM > help> about > device software does show 5.0.0.191 so it must be a vendor file hiding somewhere.

EDIT** I found it :) It was under users, because when I installed it I must have selected to install for only my login only instead of all users. I knew I must have overlooked something!

THANKS FOR YOUR HELP!!

*(As a side note, I am LOVING 5.0.0.191 WOW !! i was just going to try it and then go back, but I really like it despite no RIM apps or camera) Thanks for the leak guys!
08-29-2009, 09:54 PM
sunkast

Glad you were able to find it. :)
08-29-2009, 10:16 PM
wdfalco

don't know what's wrong in my case it say app not compatible with device
08-29-2009, 10:24 PM
wdfalco

plese there is any body able to help me
08-29-2009, 10:27 PM
MePascal

Quote:

Originally Posted by wdfalco

don't know what's wrong in my case it say app not compatible with device

If you are trying to install the apps while trying to upgrade your device, then my advice would be to simply load the OS straight to your device.
Then I would reinstall the 3rd party apps one by one.

Would that be an acceptable resolution for you?

Good Luck :fing02:
08-29-2009, 10:38 PM
trunk

Quote:

Originally Posted by grayzweb

I was able to load the new OS on my XP desktop, so it must be something with Windows 7.

I DID use DM 5.0 to backup my 9530 and then used BBSAK to wipe phone all on the Windows 7 with no prob.

It just won't find the device software 5.0.0.191 installed on the laptop. I uninstalled the device software and re loaded it several times and still no dice.

After loading OS on windows xp, I ran DM on windows 7 to restore backup with no problem, but it still doesn't "see" device software 5.0?? :confused:

I have used windows 7 to wipe/backup/load os's since win7 beta was released to public. Never had 1 single problem. Though i have had a couple of similar hangups before, it usually ends up being something stupid. Were your device drivers loading successfully? you made sure after each install that you deleted vendor.xml? does the device software show up in control panel > programs and features?

May have been a fluke, i somewhat doubt it was something to do with windows 7, though i havent installed the RTM version so i cant say for 100% sure. Anyways, glad you got it up and going.
08-29-2009, 10:40 PM
trunk

Quote:

Originally Posted by wdfalco

don't know what's wrong in my case it say app not compatible with device

Then you are trying to load .alx files within the folder of the installed OS that are incompatible. I also got this error when attempting to add a few of the alx files as i was installing. Dont add any apps other than your own personal backup (yourpin#.alx) and if you still get the error, load the apps separately.
08-29-2009, 10:41 PM
trunk

Quote:

Originally Posted by grayzweb

Ok DM > help> about > device software does show 5.0.0.191 so it must be a vendor file hiding somewhere.

EDIT** I found it :) It was under users, because when I installed it I must have selected to install for only my login only instead of all users. I knew I must have overlooked something!

THANKS FOR YOUR HELP!!

*(As a side note, I am LOVING 5.0.0.191 WOW !! i was just going to try it and then go back, but I really like it despite no RIM apps or camera) Thanks for the leak guys!

Haha, i knew it had to be something dumb. dont worry it happens to the best of us.