Setting Level 1 Alerts
I have a user on our BES. When he receives a email from one certain person he wants it to arrive as a level 1 message and make a tone. The LOUD profile works. All other profiles including custom profiles doesnt. I have setup a filter to forward the message as a level 1 notification to him and it comes in to his blackberry as a level 1 notification but makes no tons. I have checked all settings, nothing is muted or low. I have checked all the profile settings and am out of ideas.
ATT 8820 Blackberry
Running BB 9930 18.104.22.1683
BlackBerry Certified Support Specialist (v5.0)