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  1. #9
    bbcrackman's Avatar
    bbcrackman is offline BlackBerryOS Grand Master
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    Try this, go to Options/Advanced Options/Applications/Highlight and do not click "BlackBerry Attachment Service"/BB Button/Edit Permissions and allow on all/BB Button and save and exit out and check and see if you can retrieve attachments. You may have to restart the device.



  2. #10
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    good question
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    Wirelessly posted (Bold 9000 )

    Go to options, advanced options, applications, highlight attachment services, menu key and edit *default permissions

  3. #11
    ryano2121 is offline BlackBerryOS Friend
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    Problem solved!

    Turns out the problem was in my Outlook. All mail is apparently sent using MS Rich Text, which our Blackberries cannot read. You have to change the send format to HTML. Once that is done, it works fine!



  4. #12
    olta777 is offline BlackBerryOS Wizard
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    Wirelessly posted

    Quote Originally Posted by ryano2121
    Turns out the problem was in my Outlook. All mail is apparently sent using MS Rich Text, which our Blackberries cannot read. You have to change the send format to HTML. Once that is done, it works fine!
    I am glad you got it figured out. Hopefully this will help others who are experiencing same issue.

  5. #13
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by ryano2121 View Post
    Turns out the problem was in my Outlook. All mail is apparently sent using MS Rich Text, which our Blackberries cannot read. You have to change the send format to HTML. Once that is done, it works fine!
    Sorry you had to go through all this trouble but glad you got it figured. Even happier you posted for our other members.



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