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  1. #1
    ryano2121 is offline BlackBerryOS Friend
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    Office 2007 doc attachments

    I have the most recent version of docs to go. The program will open Office 2007 docs (.docx, .xlsx) files saved to my device. I can open .doc and .xls e-mail attachments fine. It will not open .docx and .xlsx e-mail attachments though. Is there a solution?



  2. #2
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by ryano2121 View Post
    I have the most recent version of docs to go. The program will open Office 2007 docs (.docx, .xlsx) files saved to my device. I can open .doc and .xls e-mail attachments fine. It will not open .docx and .xlsx e-mail attachments though. Is there a solution?
    Try this Ryano- on your phone

    options>advanced options>applications> highlight blackberry attachment service>click bb key>edit default permissions and change everything to allow

    And let us know how that works

  3. #3
    ryano2121 is offline BlackBerryOS Friend
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    I set the default permissions to allow and did a battery pull.

    Using BB File Scout or browsing from DocsToGo directly, the icon to the left of the doc shows up as a recognized file type.

    When I go through the attache file process and browse to the same file, the icon to the left of the same doc shows an unrecognized file type.

    If I e-mail it to myself, it shows as an unrecognized file type and cannot open the file.

    When I e-mail the earlier Office docs (.doc and .xls) they open fine.



  4. #4
    Laney's Avatar
    Laney is offline BlackBerryOS Master
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    hmm, i just sent myself a xlsx file and it opened just fine... i know you said you are on the most recent version of DocsToGo but do you mind checking the version for us?

  5. #5
    Kris's Avatar
    Kris is offline BlackBerryOS Champion Follow Kris On Twitter
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    I was having this problem not that long ago and i just reinstalled Docs to go and after that it would open them :-)



  6. #6
    ryano2121 is offline BlackBerryOS Friend
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    Version number is 1.007 (042)

  7. #7
    Kris's Avatar
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    Quote Originally Posted by ryano2121 View Post
    Version number is 1.007 (042)

    Hmmm looks like my Docs to go is out of date haha


  8. #8
    Laney's Avatar
    Laney is offline BlackBerryOS Master
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    i was still on 1.006, upgrading now and will test

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