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  1. #9
    Laney's Avatar
    Laney is offline BlackBerryOS Master
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    ok, i am on the same version now and can still open the files. have you tried uninstalling DocsToGo and reinstalling?



  2. #10
    ktklein's Avatar
    ktklein is offline BlackBerryOS Inspired
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    I have a Storm 9530 that came w/Docs-to-Go v1.006.052. Since I did not purchase it as a stand-alone product am I entitled to an upgrade and if so, where do I get it?

  3. #11
    Laney's Avatar
    Laney is offline BlackBerryOS Master
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    Quote Originally Posted by ktklein View Post
    I have a Storm 9530 that came w/Docs-to-Go v1.006.052. Since I did not purchase it as a stand-alone product am I entitled to an upgrade and if so, where do I get it?
    if you click on one of the icons (wordtogo or sheettogo, etc) and agree to the terms and conditions then hit bb button there is "check for upgrades" option. it will then ask you to register, you just have to put in your name, address and all that good stuff and then you upgrade



  4. #12
    ktklein's Avatar
    ktklein is offline BlackBerryOS Inspired
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    Now that was just too easy. Thanks for the help; can't believe I couldn't figure that one out.

  5. #13
    Laney's Avatar
    Laney is offline BlackBerryOS Master
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    Quote Originally Posted by ktklein View Post
    Now that was just too easy. Thanks for the help; can't believe I couldn't figure that one out.
    your welcome, its the simple things that always get me too :lmao:



  6. #14
    ryano2121 is offline BlackBerryOS Friend
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    I deleted and reinstalled DocsToGo. Now it is even worse! It still won't open 2007 attachments. But now when I open any of the 3 DocsToGo programs, the screen will not change to landscape and the keyboard will not disappear. Even when I open a doc the screen is stuck in portrait and the keyboard stays on.

  7. #15
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by ryano2121 View Post
    I deleted and reinstalled DocsToGo. Now it is even worse! It still won't open 2007 attachments. But now when I open any of the 3 DocsToGo programs, the screen will not change to landscape and the keyboard will not disappear. Even when I open a doc the screen is stuck in portrait and the keyboard stays on.
    Go to options>advanced>applications>highlight docs to go>hit bb key and enable or disable compatibility mode

    See if that works

  8. #16
    ryano2121 is offline BlackBerryOS Friend
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    Maybe this is part of my problem. After loading a hybrid, can I still connect to Desktop Manager? If so, can I use the application service in Desktop Manager?

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