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  1. #1
    bill9360 is offline BlackBerryOS Noobie
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    9360 broken trackpad wipe

    hi guys im a newbie here so please be kind

    i have a curve 9360 and the trackpad will click but not scroll, ive tried all kinds of "fixes" battery pulls ect..to no avail so unfortunately it will have to go in for repair.

    The problem is id like to wipe the phone of all my data before sending it in and obviously with the trackpad being broken i cant get to security wipe on the actual device.

    So what i was wondering is ive seen about jl_cmder and being able to "reset to factory" in the program via the computer, is this option the exact same as security wiping with the option on the device? will it clear ALL data on the device, bbm contacts, history,pictures, emails ect...

    A possible fix to ive heard is that i can "wipe" the device entirely with either jl_cmder or bbsak and install a different OS which i think i may try before sending it in, if i "wiped" the device with either of them programs and installed a new OS will that make all the data ect.. erased on the device and leave it like a brand new phone again. P.S i dont want to back up my data as its not really important so will a fresh install of a new OS clear everything to?

    Sorry for such along post any help would be very grateful

    Thanks
    Last edited by bill9360; 08-28-2012 at 05:10 PM.



  2. #2
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    I would suggest that you use BBSAK to wipe your device. Take a look at our guide here and skip to the section that talks about wiping device memory. Then just reload that an OS without backing up or restoring your data. You can find an OS for the Curve here: 9860/9850 Torch - Downloads - BlackBerryOS.com Hope this helps.

  3. #3
    ToraxCefiro's Avatar
    ToraxCefiro is offline BlackBerryOS Gifted Follow ToraxCefiro On Twitter
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    So you have Curve 9360 right? Hmm.. I agree with Sir ice2921 , use BBSAK to wipe your device and re-load the OS.

    In terms of fresh OS, check out our Download Area: 9350/9360/9370 Curve

    Let us know what will happen alright?



  4. #4
    bill9360 is offline BlackBerryOS Noobie
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    thanks for the replies guys so if i wipe with bbsak and then update the os with desktop manager but choose not to back anything up it will install the updated os and delete any old data and databases ect.. on the phone from before? Just want to make sure it makes the device 100% "clean" and like new out of the box

  5. #5
    bill9360 is offline BlackBerryOS Noobie
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    hello guys an update for you i loaded bbsak and chose the factory reset then i chose wipe - it then loaded on my phone to error 507 which is the no OS error. i downloaded the latest update for my carrier direct from blackberry and then using desktop manager i installed the updated OS. but when i was updating i chose not to back up the data as i wanted it wiped. Now its installed but when it boots its got the blackberry terms and conditions page open on boot which i obviously cant scroll to accept because of the broken trackpad. but does that mean EVERYTHING of my data has been deleted and the phone will be stock with full factory settings behind the terms screen? Just want to make sure no data is on it before i send it off.

    thanks



  6. #6
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Yes and to be sure you can always perform another security wipe from your security options and check all the options.

  7. #7
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    I think your ok.

  8. #8
    bill9360 is offline BlackBerryOS Noobie
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    thanks but im unable to do the security wipe from the options as i cant get past the terms and conditions pop up when the phone starts due to the trackpad being broke

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