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  1. #1
    blackberryboy is offline BlackBerryOS Friend
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    Blackberry 9810 black screen of DEATH help?

    Hi guys i relay need help with this "black screen of death"

    I was using my bbm as usual talking to my friends and pepole bc crap i took my battery out as i did not know how to turn it off properly i know stupid right and i put the battery back in and a red light came on and the screen was just black but the buttons came on now you can recive calls and texts and make them but you can`t see what you are doing you can dial but you cant see nothing, I have tried factory reset os reload wiping the device up dating the device and all of that but still it has not fixed it i dont think it can be a hard wear problem as i only took the battery out . I rang orange and asked them for help they took me throgh the blackberry service thing they told me to do all of that stuff again still it did nothing i have tried the loader in the common file on the pc but it had what is was called it came up with usb- 9810 but i should have done it when it says unknown i have looked and have found a fix but the zzkey cost over £63 and i dont have that. My family will not waste there money on that as i am 15. would anybody have a softwere that could fix this if so could you send me so i could fix my phone please please please reply and message me asap thanks Charlie



  2. #2
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Sounds like a hardware problem. Taking your battery out while the phone is on is normal and shouldn't have caused any issues, but you never know what can happen.

    The only thing I can think of is if taking the battery out caused some circuits connected to the screen to go bad. Maybe some kind of a power issue. While it's not too common, screens do go out. You may be looking at having to get a new one installed. Good luck.

  3. #3
    ignites's Avatar
    ignites is offline BlackBerryOS Inspired Follow ignites On Twitter
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    double check to make sure you do not have any battery issues. If you have not done so already, please try using BBSAK. Let us know if you need help with that.



  4. #4
    blackberryboy is offline BlackBerryOS Friend
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    Thank you so much for you replys if its the screen curcit il send it of to mazuma i only brought it or bbm so i could try it out for a bit and yes ignites i have used bbsak and i did use it to try and fix it. Im looking for a softwere that might fix the black screen other than bbsak because ive used everything it has to offer the wipe tool the other stuff ect. Im looking for a nuke tool because i think my phone may have nuked its self so if there is a nuke tool please send me one the idea is to nuke my phone again then un nuke it because i wiped my phone then reinstalled the softwere and there was no diffrence so im thinking if i nuke my phone and then go in to the loader file in program files-common files-research in motion if i load that as unknown it might fix it charlie

  5. #5
    blackberryboy is offline BlackBerryOS Friend
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    sorry i forgot to mention about the battery i took it to the phone shop in town he said my battery is fine he tried a diffrent battery and there was no diffrence to my screen Charlie



  6. #6
    blackberryboy is offline BlackBerryOS Friend
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    Nuke tool needed asap

    Hi i need a nuke tool so i can fix my blackberry 9810
    my plan is to nuke it then un nuke it so i can fix my black screen

    i have a blackscreen on my phone and i tried wiping it and updating it but apparently when it is already nuked you need to use app loader so when i load that application called app loader it notices my mobiles name so the program might think everything with my phone is fine but if i nuke it again it will come under as unknown and might be able to fix the problem so if you have a nuke tool please send me a link to it or something many thanks Blackberryboy

  7. #7
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Hello blackberryboy,

    You should take a look at our guide on how to recover a nuked BlackBerry. How-To Recover A Nuked Blackberry - with Pictures

  8. #8
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Quote Originally Posted by blackberryboy View Post
    Thank you so much for you replys if its the screen curcit il send it of to mazuma i only brought it or bbm so i could try it out for a bit and yes ignites i have used bbsak and i did use it to try and fix it. Im looking for a softwere that might fix the black screen other than bbsak because ive used everything it has to offer the wipe tool the other stuff ect. Im looking for a nuke tool because i think my phone may have nuked its self so if there is a nuke tool please send me one the idea is to nuke my phone again then un nuke it because i wiped my phone then reinstalled the softwere and there was no diffrence so im thinking if i nuke my phone and then go in to the loader file in program files-common files-research in motion if i load that as unknown it might fix it charlie
    There is no software that will fix a defective screen. Ignites mentioned the tool BBSAK, this program will completely wipe your device.

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