Thread: PDF Viewer

I recently purchase RepliGo so I could view PDF's stored on my SD card. Some work and some do not. The PDF's that do not work just show a Red X on the screen of my 9530. I contacted the company and they said that the compression of the files was either JBIG or J2000, and RepliGo does not support it, but they are working on it.

has anyone heard of this prior and does anyone know a fix?:banghead:

Thanks,

I use the same program and I have never had an issue with it not opening? It has opened every PDF I have received.

The blackberry can open PDF's without the assistance of a 3rd party app. You have to make sure you installed the BlackBerry Attachment Service when you loaded the OS. Then go to Options/Advanced Options/Highlight the BlackBerry (do not click)/BB Button/Edit Permissions, allow on all/BB Button and save. Then exit out. Your BB will now be able to open PDF's.

Originally Posted by bbcrackman

The blackberry can open PDF's without the assistance of a 3rd party app. You have to make sure you installed the BlackBerry Attachment Service when you loaded the OS. Then go to Options/Advanced Options/Highlight the BlackBerry (do not click)/BB Button/Edit Permissions, allow on all/BB Button and save. Then exit out. Your BB will now be able to open PDF's.

BBC... thanks but under Advanced Options, there is not Blackberry to highlight. Not sure but are you saying that the blackberry can open PDFs stored on a SD card which were downloaded via computer without RepliGo?

On my scanner options under adobe, I changed the compression to "native" instead of JBIG2.

PS...Great hybrids, keep up the hard work...

Originally Posted by Bryan

I use the same program and I have never had an issue with it not opening? It has opened every PDF I have received.

I can open the pdfs that are emailed, but some of the new files stored on my card have a different compression. the email below is from Cerience Corp (RepliGo);

Thanks for the files. These all use a newer image compression called JBIG or J2000. Currently RepliGo Reader does not support this type of compression. We will have an update in the near future that does provide support for this. Sorry for the inconvenience. Let me know if you have any questions or need additional assistance. Thanks again,

Dave Cho
Cerience Corporation
csc@cerience.com
Cerience Support Center

That's too bad smiler. At least you got a response from them.

Originally Posted by jlevy73

That's too bad smiler. At least you got a response from them.

JL... I emailed the files that are not supported by RepliGo and they open. Any ideas?:crazy:

Originally Posted by jmiller98

JL... I emailed the files that are not supported by RepliGo and they open. Any ideas?:crazy:

Only that the attachment viewer preinstalled on your BB might be more robust in terms of what it can and cannot open. I happen to use Docs to go premium which included PDF to go and never have a problem with. There is a free 30 day trial period. Maybe you should try that out and see if that works for you.

Here is their website just in case you want to give this a shot:

Documents To Go for BlackBerry Smartphones: Word, Excel and PowerPoint on your BlackBerry Smartphone

Originally Posted by bbcrackman

The blackberry can open PDF's without the assistance of a 3rd party app. You have to make sure you installed the BlackBerry Attachment Service when you loaded the OS. Then go to Options/Advanced Options/Highlight the BlackBerry (do not click)/BB Button/Edit Permissions, allow on all/BB Button and save. Then exit out. Your BB will now be able to open PDF's.

Did you mean highlight the BlackBerry Attachment Service entry under Options/Advanced Options/Applications?

Originally Posted by billr

Did you mean highlight the BlackBerry Attachment Service entry under Options/Advanced Options/Applications?

Bill he just meant to make sure it's intalled go to that location on your phone.

Wirelessly posted (Bold 9000 )

Originally Posted by billr

Originally Posted by bbcrackman

The blackberry can open PDF's without the assistance of a 3rd party app. You have to make sure you installed the BlackBerry Attachment Service when you loaded the OS. Then go to Options/Advanced Options/Highlight the BlackBerry (do not click)/BB Button/Edit Permissions, allow on all/BB Button and save. Then exit out. Your BB will now be able to open PDF's.

Did you mean highlight the BlackBerry Attachment Service entry under Options/Advanced Options/Applications?

That's what he mean...