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  1. #1
    sammyrjpl is offline BlackBerryOS Noobie
    Join Date
    Aug 2012
    Device
    Bold 9900
    OS
    7.1
    Posts
    5

    Bold 9900 keeps rebooting

    My blackberry bold 9900 keeps rebooting itself all the time! It is very frustrating
    Blackberry OS version 7
    Free storage space 6.2 GB

    PLEASE HELP!!!

    Thank you.
    Sammyrjpl




  2. #2
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,927
    Hello sammy, what exact OS version are you running? Go to Options... Device... About Device Versions... and read me the 3rd line down.

    I imagine that a OS update will probably take care of the issue.

  3. #3
    sammyrjpl is offline BlackBerryOS Noobie
    Join Date
    Aug 2012
    Device
    Bold 9900
    OS
    7.1
    Posts
    5
    7.1 Bundle 1149(v 7.10.342 Platform 5.1.0276)

  4. #4
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Ok, so you are running OS 7.1. I should have asked before, but who is your carrier?

  5. #5
    sammyrjpl is offline BlackBerryOS Noobie
    Join Date
    Aug 2012
    Device
    Bold 9900
    OS
    7.1
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    5
    Bharti Airtel

  6. #6
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
    Join Date
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    Location
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    BlackBerry Z10
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    10.0.9.2743
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    You may have a update you do via OTA on your device. Go to Options... Device... Software Updates... and see if it says you have a new update. If it says yes, don't update yet. First backup your device using Desktop Software. Then make sure your device is plugged in and go ahead with the update.

    If there is no update, let me know and I'll find the latest version for your device you can manually update via your computer.

  7. #7
    sammyrjpl is offline BlackBerryOS Noobie
    Join Date
    Aug 2012
    Device
    Bold 9900
    OS
    7.1
    Posts
    5
    It says - Your Blackberry is up to date

  8. #8
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    10.0.9.2743
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    Then you will have to manually update your device using another carrier's OS for your 9900. Here is the latest version for your device... ClaroRepublicaDomincana_9900_7.1.0.569 - Downloads - BlackBerryOS.com

    Once you download the OS, you will have to install it on your computer. Be sure to backup your device before updating. You will need to delete the vendor.xml files before your device will recognize the OS through Desktop Software. See here for how to do that... How To search for & delete your vendor.xml file.

    If you have anymore questions, let us know. Good luck.

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