Thread: Can't download apps from site after upgrading to 7.1.0.523 for 9900

This maybe a duplicate thread but I can't seem to find if theres an original one. Anyway, I recently upgraded my OS to 7.1.0.523. I'm using a 9900. I never had a problem downloading apps before using my laptop and sync into my device. But after the upgrade it is giving me an error. It can't communicate and I should check my firewall. Never got that before. Please help. thanks

Is the BlackBerry desktop software giving you that error or your 9900? Either way make sure your firewall on your computer isn't blocking anything. Turn it off temporarily to make sure.

Originally Posted by ice2921

Is the BlackBerry desktop software giving you that error or your 9900? Either way make sure your firewall on your computer isn't blocking anything. Turn it off temporarily to make sure.

It is the desktop software that is giving me that error. I don't have any firewall on my pc. I'll tried to wait for 2 days to let the new OS settle, but im still getting the same error.

Originally Posted by JRYsBB

This maybe a duplicate thread but I can't seem to find if theres an original one. Anyway, I recently upgraded my OS to 7.1.0.523. I'm using a 9900. I never had a problem downloading apps before using my laptop and sync into my device. But after the upgrade it is giving me an error. It can't communicate and I should check my firewall. Never got that before. Please help. thanks

Originally Posted by JRYsBB

It is the desktop software that is giving me that error. I don't have any firewall on my pc. I'll tried to wait for 2 days to let the new OS settle, but im still getting the same error.

Hello JRYsBB

Ok, from what I understand you download BlackBerry applications to your BlackBerry Bold 9900 (using OS7.1.0.523) from PC, via a hard wired Ethernet connection due to a lack of wireless hardware equipment available in the household.

Also, you don't have (BIS) BlackBerry Internet Service, but if I may suggest, try finding an unsecured Wi-Fi connection via a public place, such as a library, shopping mall, or maybe a friend's house (if Wi-Fi is secured, enter password to access).

It is really that much easier and faster downloading via BlackBerry App World vs. downloading applications to your BlackBerry device directly from your PC.

In case you do not have the latest BlackBerry Desktop Manager software for PC v7.0.0.

Thank you.

Originally Posted by JRYsBB

It is the desktop software that is giving me that error. I don't have any firewall on my pc. I'll tried to wait for 2 days to let the new OS settle, but im still getting the same error.

Also check the firewall settings on your 9900:

1 Go to Options.
2 select Security and select Firewall.
3 make sure that its disabled

If this does not work or reloading your Desktop Software as grim suggested, then you could try backing up your device and reverting back to the previous version of the OS that way you can at least determine if its a phone or a PC issue.