BlackBerry Desktop Manager Problem
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Thread: BlackBerry Desktop Manager Problem

  1. #1
    Grico Alvarez is offline BlackBerryOS Noobie
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    BlackBerry Desktop Manager Problem

    My family and I have 5 BBs (9780, 9700, 9380, 9360, 9000)

    What our problems is when I connect to Desktop Manager (DM) only for 9780 and 9700 the DM shows the OS files, but only 3rd party application for 9380, 9360 and 9000.

    I have deleted vendor.xml from folder:
    1. C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    2. C:\Users\<user-name>\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    I have tried on DM latest version 6 and version 7, but same thing happens. I also searched my entire disk, but none contains vendor.xml except those 2 mentioned above.

    Can anybody advise what should I do?

    Best Regards,
    Grico
    Last edited by Grico Alvarez; 05-07-2012 at 03:20 AM. Reason: typo




  2. #2
    Joe Jerde's Avatar
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    Hello Grico, welcome to BBOS.

    Make sure that you only have one OS installed on your computer for each device. Go to control panel... programs... and uninstall any OS that you don't want to update to.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  3. #3
    Grico Alvarez is offline BlackBerryOS Noobie
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    Hi Joe, thanks for your response.

    Actually I did not install any OS in my laptop. Neither the current nor new one. All are in handheld itself and pre-installed in the heandheld since purchased. I do not want to upgrade. I just want to uninstalled languages that we do not use.

  4. #4
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    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    Quote Originally Posted by Grico Alvarez View Post
    Hi Joe, thanks for your response.

    Actually I did not install any OS in my laptop. Neither the current nor new one. All are in handheld itself and pre-installed in the heandheld since purchased. I do not want to upgrade. I just want to uninstalled languages that we do not use.
    You could always use BBSAK to get rid of languages, fonts and most anything. But beware of what you delete and always create a backup first just in case!

    Also, make sure that you have the latest version of Desktop Manager. Good luck!

    P.S. I also have a "BlackBerry Family" with 5 phones!
    Joe Jerde likes this.
    BB then, now, forever!

  5. #5
    Joe Jerde's Avatar
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    You can download BBSAK here... BBSAK v1.9.2 - Downloads - BlackBerryOS.com

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  6. #6
    Grico Alvarez is offline BlackBerryOS Noobie
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    Joe & Harmeling,

    Thanks for the information.

    BTW, what is BBSAK used for?
    Just downloaded and will install and try tonight.
    Last edited by Grico Alvarez; 05-08-2012 at 07:50 AM. Reason: typo

  7. #7
    Grico Alvarez is offline BlackBerryOS Noobie
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    I just tried it. It seems BBSAK is not user friendly. It directly goes to the files. I do not familiar with those files which are for laguanges. Could anybody guide me how to delete language files? Thanks in advance.
    Last edited by Grico Alvarez; 05-08-2012 at 08:23 AM.

  8. #8
    Joe Jerde's Avatar
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    When BBSAK recognizes your device it will bring up a list of all that is installed. Just de-select the languages not needed and proceed.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  9. #9
    Grico Alvarez is offline BlackBerryOS Noobie
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    I have been quite busy and away for some times from this forum. Thanks all for the solution. But in fact, I still can not delete languages that I do not use as I really do not know what indivdual files that are language files. I do not want if I delete worng files which will cause my handheld becomes unusable. Please, can somebody inform what files are they? Just give example from the names of the files...
    Last edited by Grico Alvarez; 05-17-2012 at 05:11 AM.

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