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  1. #1
    guanuck's Avatar
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    BES help please!

    Hey fellow members. I need some help with BES. I have never been able to register to BES using my blackberries either 8330 or 9530. When registering through the phone I get the following "An error occurred please contact your system administrator. We have tried different passwords and every OS out there. I talk to Telus DNA and they said that everything is fine on their end, that I should be able to do it. Talking to other people they said that my only option was to hook up my 9530 to the server and that it would immediatelly register it. So I went to our HQ to plug in the phone, it registered as soon as I connect the storm to the server. My network administrator said that from now on I would be able to do it over the air and that I would not need to connect the storm to the server again. On the weekend I upgraded to .141 V5. Now I am trying to register to BES using my phone and I get the same error. Anyone has experienced this? Any ideas? I can't go to our HQ for another 3 weeks as they are 4 hours aways from where I am. Thanks in advance



  2. #2
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    Does the location your at have a VPN or like connection?

    When I update my phone via app loader I have to then log into my VPN and hook the BB to the DM and it activates. I know the instructions say to use app loader, but I use DM every time so my BES activates automatically.
    Last edited by Rellims; 05-12-2009 at 12:26 PM.

  3. #3
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    Quote Originally Posted by burridge007 View Post
    Hey fellow members. I need some help with BES. I have never been able to register to BES using my blackberries either 8330 or 9530. When registering through the phone I get the following "An error occurred please contact your system administrator. We have tried different passwords and every OS out there. I talk to Telus DNA and they said that everything is fine on their end, that I should be able to do it. Talking to other people they said that my only option was to hook up my 9530 to the server and that it would immediatelly register it. So I went to our HQ to plug in the phone, it registered as soon as I connect the storm to the server. My network administrator said that from now on I would be able to do it over the air and that I would not need to connect the storm to the server again. On the weekend I upgraded to .141 V5. Now I am trying to register to BES using my phone and I get the same error. Anyone has experienced this? Any ideas? I can't go to our HQ for another 3 weeks as they are 4 hours aways from where I am. Thanks in advance

    Do you have a computer that is connected to your HQ?

    I believe I have heard that you can do it that way connecting your device to the PC and it will register it.
    Last edited by Neolantis; 05-12-2009 at 12:27 PM.



  4. #4
    Neolantis's Avatar
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    Quote Originally Posted by Rellims View Post
    Does the location your at have a VPN or like connection?

    When I update my phone via app loader I have the then log into my VPN and hook the BB to the DM and it activates. I know the instructions say to use app loader, but I use DM every time so my BES activates automatically.
    yes, that is a good point.

  5. #5
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    I don't have BES but I have read about it in a lot of places have you tried re registering your host routing table? That seems to fix it for some....but I could be just blowing smoke :hmmm:



  6. #6
    guanuck's Avatar
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    Quote Originally Posted by Rellims View Post
    Does the location your at have a VPN or like connection?

    When I update my phone via app loader I have to then log into my VPN and hook the BB to the DM and it activates. I know the instructions say to use app loader, but I use DM every time so my BES activates automatically.
    Sorry for late reply Im at work so I have to be going back and forth. Sorry if this sounds stupid I dont understand this? What is VPN?? Thanks for replying

  7. #7
    guanuck's Avatar
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    Quote Originally Posted by Neolantis View Post
    Do you have a computer that is connected to your HQ?

    I believe I have heard that you can do it that way connecting your device to the PC and it will register it.
    All our computers are on a network I assume. I work for a cellular dealership. I can see the database for all the company..

  8. #8
    Rellims's Avatar
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    It sounds like your on the company's network which is good. Do you have the desktop manager loaded on a computer that is on the network (like where you check work email)? If so launch the DM and it should connect to the messaging system. Once its connected plug in the BB and sync it and that should initiate the activation.

    (VPN is just a gateway to get a personal computer on a network from outside the company, if you have computers on the network its the same)

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