Thread: BES help please!

Hey fellow members. I need some help with BES. I have never been able to register to BES using my blackberries either 8330 or 9530. When registering through the phone I get the following "An error occurred please contact your system administrator. We have tried different passwords and every OS out there. I talk to Telus DNA and they said that everything is fine on their end, that I should be able to do it. Talking to other people they said that my only option was to hook up my 9530 to the server and that it would immediatelly register it. So I went to our HQ to plug in the phone, it registered as soon as I connect the storm to the server. My network administrator said that from now on I would be able to do it over the air and that I would not need to connect the storm to the server again. On the weekend I upgraded to .141 V5. Now I am trying to register to BES using my phone and I get the same error. Anyone has experienced this? Any ideas? I can't go to our HQ for another 3 weeks as they are 4 hours aways from where I am. Thanks in advance

Does the location your at have a VPN or like connection?

When I update my phone via app loader I have to then log into my VPN and hook the BB to the DM and it activates. I know the instructions say to use app loader, but I use DM every time so my BES activates automatically.

Originally Posted by burridge007

Hey fellow members. I need some help with BES. I have never been able to register to BES using my blackberries either 8330 or 9530. When registering through the phone I get the following "An error occurred please contact your system administrator. We have tried different passwords and every OS out there. I talk to Telus DNA and they said that everything is fine on their end, that I should be able to do it. Talking to other people they said that my only option was to hook up my 9530 to the server and that it would immediatelly register it. So I went to our HQ to plug in the phone, it registered as soon as I connect the storm to the server. My network administrator said that from now on I would be able to do it over the air and that I would not need to connect the storm to the server again. On the weekend I upgraded to .141 V5. Now I am trying to register to BES using my phone and I get the same error. Anyone has experienced this? Any ideas? I can't go to our HQ for another 3 weeks as they are 4 hours aways from where I am. Thanks in advance

Do you have a computer that is connected to your HQ?

I believe I have heard that you can do it that way connecting your device to the PC and it will register it.

Originally Posted by Rellims

Does the location your at have a VPN or like connection?

When I update my phone via app loader I have the then log into my VPN and hook the BB to the DM and it activates. I know the instructions say to use app loader, but I use DM every time so my BES activates automatically.

yes, that is a good point.

I don't have BES but I have read about it in a lot of places have you tried re registering your host routing table? That seems to fix it for some....but I could be just blowing smoke :hmmm:

Originally Posted by Rellims

Does the location your at have a VPN or like connection?

When I update my phone via app loader I have to then log into my VPN and hook the BB to the DM and it activates. I know the instructions say to use app loader, but I use DM every time so my BES activates automatically.

Sorry for late reply Im at work so I have to be going back and forth. Sorry if this sounds stupid I dont understand this? What is VPN?? Thanks for replying

Originally Posted by Neolantis

Do you have a computer that is connected to your HQ?

I believe I have heard that you can do it that way connecting your device to the PC and it will register it.

All our computers are on a network I assume. I work for a cellular dealership. I can see the database for all the company..

It sounds like your on the company's network which is good. Do you have the desktop manager loaded on a computer that is on the network (like where you check work email)? If so launch the DM and it should connect to the messaging system. Once its connected plug in the BB and sync it and that should initiate the activation.

(VPN is just a gateway to get a personal computer on a network from outside the company, if you have computers on the network its the same)

Here is what i've found:

go here for DM 4.7
BlackBerry? Software Updates

Selected the BlackBerry Model 9530 and downloaded the BlackBerry Device Software V4.7 onto the same system where the BlackBerry Manager is running.

Connected the Storm via USB. Opened the Manager and selected the user that is using the Storm, right-clicked on the user and chose Assign Device. The attached Storm shows up in the list. Select it.

Go back to the phone, Go to Options, Advance Options, Enterprise Activation and Activate. It should show something like Activating (desktop) across the top of the display. All the options should eventually show up as initializing and then completed. At the top, activating % should increase until it reached 100%. Eventually you should see a box showing Enterprise Activation Completed.

Now disconnect the phone from the system. Do a Refresh in Manager. The device, model number, etc should now appear correctly in the user's properties.

Phone should synch up wirelessly now.

Originally Posted by Rellims

It sounds like your on the company's network which is good. Do you have the desktop manager loaded on a computer that is on the network (like where you check work email)? If so launch the DM and it should connect to the messaging system. Once its connected plug in the BB and sync it and that should initiate the activation.

(VPN is just a gateway to get a personal computer on a network from outside the company, if you have computers on the network its the same)

I just talked to my IT and he said no VPN on the server! Ouch! I will try neolantis option! Anything else I can do? In the meantime I have added my work email on BIS....

the one i found was just a step by step that only worked for one person. Hope it works, you report back and i'll keep looking.

hey neo i dont understand where in DM to do this "selected the user that is using the Storm, right-clicked on the user and chose Assign Device". I already had 4.7 but i downloaded it again