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  1. #9
    Join Date
    Feb 2009
    Location
    Massachusetts
    Posts
    2,578
    Here is what i've found:

    go here for DM 4.7
    BlackBerry? Software Updates

    Selected the BlackBerry Model 9530 and downloaded the BlackBerry Device Software V4.7 onto the same system where the BlackBerry Manager is running.

    Connected the Storm via USB. Opened the Manager and selected the user that is using the Storm, right-clicked on the user and chose Assign Device. The attached Storm shows up in the list. Select it.

    Go back to the phone, Go to Options, Advance Options, Enterprise Activation and Activate. It should show something like Activating (desktop) across the top of the display. All the options should eventually show up as initializing and then completed. At the top, activating % should increase until it reached 100%. Eventually you should see a box showing Enterprise Activation Completed.

    Now disconnect the phone from the system. Do a Refresh in Manager. The device, model number, etc should now appear correctly in the user's properties.

    Phone should synch up wirelessly now.



  2. #10
    Join Date
    Mar 2009
    Location
    Canada
    PIN
    GUIN
    Device
    9630
    OS
    5.0.0.230
    Posts
    385
    Quote Originally Posted by Rellims View Post
    It sounds like your on the company's network which is good. Do you have the desktop manager loaded on a computer that is on the network (like where you check work email)? If so launch the DM and it should connect to the messaging system. Once its connected plug in the BB and sync it and that should initiate the activation.

    (VPN is just a gateway to get a personal computer on a network from outside the company, if you have computers on the network its the same)
    I just talked to my IT and he said no VPN on the server! Ouch! I will try neolantis option! Anything else I can do? In the meantime I have added my work email on BIS....
    Last edited by guanuck; 05-12-2009 at 01:16 PM.

  3. #11
    Join Date
    Feb 2009
    Location
    Massachusetts
    Posts
    2,578
    the one i found was just a step by step that only worked for one person. Hope it works, you report back and i'll keep looking.



  4. #12
    Join Date
    Mar 2009
    Location
    Canada
    PIN
    GUIN
    Device
    9630
    OS
    5.0.0.230
    Posts
    385
    hey neo i dont understand where in DM to do this "selected the user that is using the Storm, right-clicked on the user and chose Assign Device". I already had 4.7 but i downloaded it again

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