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  1. #1
    standeb is offline BlackBerryOS Noobie
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    Can't install BlackBerry Desktop Manager

    Hello all,

    Permit me to introduce myself. User name standeb. I am a Paralegal residing in Trinidad and Tobago, married and carry on my own business. I do hope that my relationship in your forum will be a cordial, enjoyable and respectfull one.

    I have been using BlackBerry Curve 8520 over the last four months. I had it synced to my pc. Had a very recent clean reinstall done on my p.c. I have tried to reinstal the desktop manager from my cd but I get a message. "The wizard was interrupted before Blackberry could be completely installed. Your system has not been modified. To complete installation at another time please run set up again".

    I have searched my computer, scanned for virus and spyware and have found nothing, as well as nothing concerning blackberry therein. My system is clean. I run Windows XP Pro. SP3. I have all current updates. The installation just would not happen.

    I shall be happy to receive your forums assistence with this problem for which I am indeed thankfull.

    standeb.




  2. #2
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    good question
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    i would start by uninstalling your current version of DM and after that running a registry cleaner, CCCLeaner is a free one. and then re install.



  3. #3
    Neolantis's Avatar
    Neolantis is offline BlackBerryOS Grand Master Follow Neolantis On Twitter
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    Quote Originally Posted by ealvnv View Post
    i would start by uninstalling your current version of DM and after that running a registry cleaner, CCCLeaner is a free one. and then re install.
    Absolutely, and when you reinstall use the copy from their site, not the CD.

    BlackBerry - BlackBerry Desktop Software - BlackBerry Software at BlackBerry.com



  4. #4
    standeb is offline BlackBerryOS Noobie
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    Thank you for the reply. May I add here that there is no installer. The files I found are orphaned in the registry. I am weary about deleting them off the bat as I might be in more trouble after that. Please advise me with respect to what steps to take to have them properly deleted and whther after deleting them whether I should go to the task manager to end the task and what should I look for there.?

    Your kind attention will oblige.

    standeb



  5. #5
    BBSuperAbuser's Avatar
    BBSuperAbuser is offline BlackBerryOS Gifted Follow BBSuperAbuser On Twitter Add BBSuperAbuser on Facebook Visit BBSuperAbuser's Youtube Channel
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    After uninstalling DM, DO NOT manually edit your registry, that is better lerft to professionals. Instead, download CCCleaner from a trusted source, preferably the authors site, and perform a registry cleaning. Make sure you download the Desktop Manager from RIMs website, Smartphones, Cell Phones & Smart Phones at BlackBerry.com , this should give you a clean install.

  6. #6
    standeb is offline BlackBerryOS Noobie
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    Hello adperdue


    Thanks for your reply. However you may have inadvertently missed it when I said that there was no installer. That's gone. There are files orphaned in the registry. That was caused by a disturbance during the uninstall of the Deskto Manager. Can you advise how to properly remove these files from the registry.

    Thanking you in advance.

    standeb.



  7. #7
    TheOnlyJrod's Avatar
    TheOnlyJrod is offline BlackBerryOS Addict
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    Have you downloaded and tried the CCCleaner like others have suggested?

  8. #8
    joshjamie's Avatar
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    May I suggest downloading DM right from RIM,s website and installing it now. You may get a popup that asks if you want to repair or uninstall. Try repair and see if that helps. If not, install again then choose delete and start from scratch.
    Posted via mobile device



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