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  1. #9
    standeb is offline BlackBerryOS Noobie
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    Quote Originally Posted by TheOnlyJrod View Post
    Have you downloaded and tried the CCCleaner like others have suggested?
    Yes I have run Ccleaner. I always use Ccleaner



  2. #10
    BBSuperAbuser's Avatar
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    After running cccleaner those orphaned fragments should have been removed by the junk cleaner, if not then the registry entry's have been removed and it is safe to remove the orphaned files by hand. Download the current version of DM from RIMs site and start the installer. Repair if that option is available, install if not. Let me know how that works for you.

  3. #11
    standeb is offline BlackBerryOS Noobie
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    Can't install BlackBerry Desktop Manager

    Hello adperdue,

    Thank you so much for your reply with instructions.

    I got rid of the orphaned files manually, used Ccleaner, downloaded the desktop manager but the installation failed. Now I have to seek other options and I don't seem to have many if at all. My work has started to suffer for the the lack of expedition.

    I shall be happy and grateful for your comments and/or suggestions.

    Thanks again.

    standeb.



  4. #12
    dbone15's Avatar
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    Do you have any other computer issues besides this one? I know it's a long shot, but maybe a fresh Windows install would fix the issue.

  5. #13
    standeb is offline BlackBerryOS Noobie
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    Can't install BlackBerry Desktop Manager

    Hello Dbone15,

    Thank you for your reply/suggestion. I really was trying to avoid doing another clean install only after 2 weeks. It was in my mind but I felt that if I got every iota of the desktop manager out of the system I would have been able to reinstall the same successfully. It seems the clean install is inevitable.

    I however I wish to thank all participants who replied to my post for their willingness to assist and I must say that it is refreshing to experience the prompt attention given by the moderators and members of the forum even though the suggestions did not work in this case. Keep up the good work. I shall be back to post the end result.

    Thanks again and best regards to all of you.

    standeb.



  6. #14
    dbone15's Avatar
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    Before doing the clean windown install, download the program "revo uninstaller". It has helped me get all registry files for a particular program out of my system in the past. Thanks.

    Also, I assume your on XP right?

  7. #15
    BBSuperAbuser's Avatar
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    This write up was pulled from a few different sources, with edits and additions by me.

    How to Perform a Clean Uninstall/Reinstall of BlackBerry Desktop Software


    Details

    The clean uninstall procedure removes all traces of the BlackBerry Desktop Software. It consists of seven tasks.

    1. Uninstall the BlackBerry Desktop Software.
    2. Delete the Research In Motion® folders from the registry.
    3. Delete the Pumatech Shared folders from the registry (if present).
    4. Delete the Research In Motion folders from your hard drive.
    5. Delete the Pumatech Shared folder from your hard drive (if present).
    6. Restart your computer.
    7. Register alt.dll (reinstall only).


    Task 1 - Uninstall the BlackBerry Desktop Software

    To uninstall

    1. Close BlackBerry Desktop Manager.
    2. Open the Control Panel and double-click the Add/Remove Programs icon.
    3. Select BlackBerry Desktop Software and click Change/Remove.
    4. On the InstallShield Wizard window, click the Remove option, followed by Next.
    5. On the Confirm Uninstall window, click OK.
    6. On the InstallShield Wizard window, click Finish.


    Task 2 - Delete the Research In Motion Folders from the Registry

    To delete the Research In Motion folders

    1. Click Start > Run.
    2. Type Regedit, and then click OK.
    3. In Registry Editor, delete the Research In Motion folder located in HKEY_CURRENT_USER\Software\
    4. Delete the Research In Motion folder located in HKEY_LOCAL_MACHINE\Software\
    Note: This key will not be present if you are removing Desktop Manager version 4.0.
    5. Leave the Registry Editor open to complete the next task.


    Task 3 - Delete the Pumatech Shared Folders from the Registry (If Present)

    Pumatech Shared folders only exist in the registry prior to Desktop Manager version 4.0 service pack 1.

    To delete the Pumatech Shared folders

    1. In Registry Editor, delete the Puma Technology folder located in HKEY_CURRENT_USER\Software\
    2. Delete the Puma Technology folder located in HKEY_LOCAL_MACHINE\Software\
    3. Close the Registry editor.


    Task 4 - Delete the Research In Motion Folders from Your Hard Drive


    1. Open Windows Explorer.
    2. Delete the Research In Motion folder in C:\Program Files\
    Note: This key may not be present if you are removing Desktop Manager version 4.0.
    3. Delete the Research In Motion folder in C:\Program Files\Common Files (if present).
    4. Delete the Research In Motion folder in C:\Documents and Settings\<user name>\Application Data\
    Note: If you are unable to see the Application Data folder, it might be a hidden system folder. See the Additional Information section for instructions on how to display hidden files and folders.
    5. If you were using Desktop Manager version 4.0 service pack 1, delete the BlackBerry Desktop folder in C:\Documents and Settings\<user names>\Application Data\.


    Task 5 - Delete the Pumatech Shared Folder from Your Hard Drive (If Present)

    The Pumatech Shared folder exists prior to Desktop Manager version 4.0 service pack 1.

    To delete the Pumatech Shared folder from your hard drive, open Windows Explorer and delete the Pumatech Shared folder in C:\Program Files\Common Files\

    If you were using Desktop Manager 4.0.1, remove Pumatech software from your hard drive by opening Windows Explorer and navigating to C:\Program Files\Research In Motion\BlackBerry\Pumatech Desktop Setup
    Note: Any synchronization software for other personal digital assistants (PDAs) that use the Pumatech Shared folder must be reinstalled after the BlackBerry Desktop Software is uninstalled.
    If you are unable to delete the Pumatech Shared folder, rename it by completing the following steps:

    1. Right-click the Pumatech Shared folder and select Rename.
    2. Rename the folder (for example, Pumatech Shared_old).
    3. Press Enter.


    Task 6 - Restart the Computer

    The desktop software should now be fully uninstalled. Restart the computer to make sure that all background processes are cleared from system memory.


    Task 7 - Register alt.dll (reinstall only)

    Before you re-install the desktop software, register the atl.dll file

    1. Click Start > Run.
    2. In the Run window, type regsvr32 atl.dll and click OK. A message indicates that the registration was successful.
    3. Restart the computer.

    Once your machine restarts do not install DM from cd, use the current version found at https://www.blackberry.com/Downloads...01DA3E0688A700
    rename the 501_b073_multilanguage.exe to 501_b073_multilanguage.zip and extract it to a new folder on your desktop. Double click on the BlackBerry Desktop Software.msi icon inside the unzipped folder, when the installer finishes, restart your machine.
    Last edited by BBSuperAbuser; 06-28-2010 at 12:33 PM.

  8. #16
    BBSuperAbuser's Avatar
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    If that does not work I have a more involved process that is still better than a clean XP install.

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