Thread: Forcing Enterprise Email?

Enterprise is an area which I know nothing about. My friend recently loaded .405 thru DM on his 9700. The 9700 is now trying to force Enterprise email. There is no reason why he should have BES. He only has a Gmail account in his BB. It is not the Gmail app. I had him delete it, set it up again, send svc books, and an enterprise folder keeps popping up. If he clicks on his gmail folder, no messages show up. If he clicks on his Message folder, his gmail messages are there. None of his svc books are labeled w/ BES. Does anyone know what's going on here?

hmmm.. Never heard of this one before. I just put in a help request for you. Hopefully one of the teammates know what's going on.
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Thanks. I also had him disable wireless sync. No dice.

To be clear, the user is using BIS and has never had BES correct?

Who's computer did you use to install the OS onto his device? Was it a company's computer?

Never had BES. He upgraded on his personal Mac.

So he was using DM for mac to install the OS? Or was he using something like bootcamp or Parallels? Has he ever plugged it into a company computer?

Yes. He used DM. They don't have BES where he works.

I'm still not clear if you mean he used DM for mac or DM for windows using a virtual OS through programs like boot camp...

Try this for me on his phone. go to Manage Connections > Services Status.

What does it say under BlackBerry Internet Service Connection and BlackBerry Enterprise Server Connection?

Originally Posted by sunkast

Try this for me on his phone. go to Manage Connections > Services Status.

What does it say under BlackBerry Internet Service Connection and BlackBerry Enterprise Server Connection?

DM for Mac, and as far as Manage Coneections, its says BIS & BES but BES is turned off.

I don't understand where you are getting this "force enterprise email" thing from then... What exactly are you seeing? As far as I know, DM for mac doesn't even support enterprise.

Originally Posted by sunkast

I don't understand where you are getting this "force enterprise email" thing from then... What exactly are you seeing? As far as I know, DM for mac doesn't even support enterprise.

Well from the Manage Connections Field, it seems like BES is somehow on the device. Don't know how it got there but its there. Is there any way to remove BES without wiping? Or should I do a security wipe, then wipe w/ BBSAK and reload the OS from my PC?

Originally Posted by BlackberryBlake

Well from the Manage Connections Field, it seems like BES is somehow on the device. Don't know how it got there but its there. Is there any way to remove BES without wiping? Or should I do a security wipe, then wipe w/ BBSAK and reload the OS from my PC?

I'm having a really hard time trying to help you because you are not answering my questions straight. I honestly don't believe your problem has anything to do with BES. At least not with the information that I've been able to get. I'd like to help you, but you have to tell me what exactly what it is you are seeing on the BlackBerry and what is happening.

Please if you could, start from the beginning and explain what the problem is. This whole "force enterprise email" thing doesn't make any sense.

Sorry for being indirect, but I don't have the BlackBerry in front of me today. I can tell you, from what I saw when I was looking at the device, when he sets up an email account, an icon pops up that says 'Enterprise Activation'. It goes away after a few minutes. He has only one email account the device. It is a gmail account. When you send svc books, the service books & emails show up in the gmail folder for a split second, and then disappear. The gmail folder does not show any messages. However if you click on the main BB messages folder, the emails are there.

Perhaps he added the account incorrectly as a business email when he set up the account?

I'm gonna have him bring his BB over tonite so i can look at it. I'll get back to you. Thanks for all your help.

the enterprise activation he is seeing is not for bes, is the gmail wireless sync enabled with BIS 3.0, if he selected to sync his address book when adding that account.

that will always happens with an os upgrade, to make sure is this go to options, advanced options, default services and you will now see some like

calendar (cical)
contacts list(sync)
messaging

you can also confirm this by going to your address book then select options, you will now see something that reads:

Contacts Lists
xxxxxx@gmail.com

Originally Posted by ealvnv

the enterprise activation he is seeing is not for bes, is the gmail wireless sync enabled with BIS 3.0, if he selected to sync his address book when adding that account.

that will always happens with an os upgrade, to make sure is this go to options, advanced options, default services and you will now see some like

calendar (cical)
contacts list(sync)
messaging

you can also confirm this by going to your address book then select options, you will now see something that reads:

Contacts Lists
xxxxxx@gmail.com

Thanks for the input. He still hasn't brought the BB over here. Any idea why the gmail folder is blank?

Good point about the wireless sync. Personally, I never chose that option. I found the problem to be the advanced gmail plugin. I came across another person with the same issue. No emails in the gmail inbox but they all showed up in the regular message box. Removed the plugin and all is well. Thanks for your help guys.