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  1. #33
    Join Date
    Dec 2009
    Location
    Bethlehem Twsp, NJ
    PIN
    msg me then ask
    Device
    Bold 9650
    OS
    6.0.0.431
    Posts
    50
    I contacted them about a week ago and they took care of me.
    Thanks



  2. #34
    Join Date
    Aug 2009
    Location
    Arkansas
    PIN
    PLZASK4IT
    Device
    9800
    OS
    6.0.0.141
    Posts
    79
    I got my 30-day trial setup today. Unfortunately they closed about 30 minutes ago so I will have to wait til Monday

  3. #35
    Join Date
    Nov 2009
    Location
    Philadelphia
    PIN
    Just ask...
    Device
    BlackBerry Storm2 9550
    OS
    5.0.0.451
    Posts
    85
    Well the nightmare continues... Called their customer service last night after they closed (they closed at 7 PM EST and I called at 8:30) but left a detailed voicemail, as they instructed me to do on their greeting. Called twice again this morning - during normal business hours - once at 1 o'lock and once a little after. I left a second detailed, polite voicemail. It is now 11 o'clock EST on Friday - no callback, no email, no junk folder email, no response.

    Starting to get a little put out by this company...



  4. #36
    Join Date
    Nov 2009
    Location
    Philadelphia
    PIN
    Just ask...
    Device
    BlackBerry Storm2 9550
    OS
    5.0.0.451
    Posts
    85
    Ok finally some good news ...SmrtGuard called me back this afternoon and advised that they had updated my account to reflect the free yearly subscription. Just thought I'd share that they did take care of me. Took a little longer than I expected it to, but it was taken care of nonetheless. Thanks BBOS!

  5. #37
    Join Date
    Aug 2009
    Location
    Arkansas
    PIN
    PLZASK4IT
    Device
    9800
    OS
    6.0.0.141
    Posts
    79
    I missed them on my first call too, different times zones-easily done.

    Just spoke with them and found out that everything is done!

    Thx again BBOS



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