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  1. #25
    Join Date
    Aug 2009
    Location
    Raleigh, NC
    PIN
    's and nee
    Device
    9550
    OS
    5.0.0.607
    Posts
    937
    Quote Originally Posted by Madasafish View Post
    No I didnt know about the free trial.
    It just arrived yesterday.
    Thanks! I was just trying to figure out why some people have received them while others haven't. Hopefully this will all be resolved SOON!



  2. #26
    Join Date
    Sep 2009
    Location
    Kitchener
    PIN
    Bell
    Device
    Z10
    OS
    10.0.10.85
    Posts
    545
    Quote Originally Posted by TemperamentalMan View Post
    Thanks! I was just trying to figure out why some people have received them while others haven't. Hopefully this will all be resolved SOON!

    I'm thinking that those who already registered for the free trial just had their accounts switched to payed. All I did was send an email to Smrtguard help desk through the dashboard and it was resolved in a few days.

  3. #27
    Join Date
    Nov 2009
    Location
    Philadelphia
    PIN
    Just ask...
    Device
    BlackBerry Storm2 9550
    OS
    5.0.0.451
    Posts
    85
    Quote Originally Posted by joshjamie View Post
    I'm thinking that those who already registered for the free trial just had their accounts switched to payed. All I did was send an email to Smrtguard help desk through the dashboard and it was resolved in a few days.
    I never used the trial and still haven't heard anything. Even if those with the trial had it upgrade free, everyone who won the contest should still have been notified by SmrtGuard telling us to download the trial. Honestly, I would have been happy with a mass email saying "Hey, we know you won and we'll get your full version out soon..." just so that I know I wasn't forgotten or left out. Hopefully I will get an email today...



  4. #28
    Join Date
    May 2009
    Location
    Volunteer State
    Device
    None
    OS
    Virtuous 3.26.605.1*
    Posts
    1,977
    Don't feel like has forgotten about this.
    We are in the middle of server issues as well Mr. Wireless.

    Just as soon as we know something, you will know something.

  5. #29
    Join Date
    Sep 2009
    Location
    Kitchener
    PIN
    Bell
    Device
    Z10
    OS
    10.0.10.85
    Posts
    545
    Quote Originally Posted by MePascal View Post
    Don't feel like has forgotten about this.
    We are in the middle of server issues as well Mr. Wireless.

    Just as soon as we know something, you will know something.
    Mr Wireless, just go to www.smrtguard.com and download the free trial. It is a full version for 30 days. Get your account setup and your pin registered. If you still have not recieved your 1 year license after a day or so, log into your account via a desktop, go to the help section and send an email to Smartguard. In it let them know you have won a 1 year subscription and that you are enquiring about having it activated. Give the email address that you first gave Sunkast. In about 2 days after that you should have your 1 year subscription activated.

    Keep this in mind, Smartguard is becoming increasingly popular, particularly with the completely free tracking / locating / wiping / nuking your blackberry remotely function. They are busy processing orders and BBOS is tied up with server issues. A gentle prod to Smrtguard on your behalf will work.



  6. #30
    Join Date
    Nov 2009
    Location
    Philadelphia
    PIN
    Just ask...
    Device
    BlackBerry Storm2 9550
    OS
    5.0.0.451
    Posts
    85
    Quote Originally Posted by joshjamie View Post
    Mr Wireless, just go to www.smrtguard.com and download the free trial. It is a full version for 30 days. Get your account setup and your pin registered. If you still have not recieved your 1 year license after a day or so, log into your account via a desktop, go to the help section and send an email to Smartguard. In it let them know you have won a 1 year subscription and that you are enquiring about having it activated. Give the email address that you first gave Sunkast. In about 2 days after that you should have your 1 year subscription activated.

    Keep this in mind, Smartguard is becoming increasingly popular, particularly with the completely free tracking / locating / wiping / nuking your blackberry remotely function. They are busy processing orders and BBOS is tied up with server issues. A gentle prod to Smrtguard on your behalf will work.
    I downloaded the trial last night...since apparently they give you 30 days free, that will suffice for a little bit longer. Thanks for all the suggestions...and I know I'm not the only one who was still waiting, thats another reason why I was providing my updates

  7. #31
    Join Date
    Feb 2009
    Location
    CT
    Device
    Tour
    OS
    .230
    Posts
    2,198
    I received this PM from our member Mindy

    "... This is in regards to SmrtGuard subscription winners. Who ever has not yet received the subscription can call 1-732-579-3649 Tech support. I talked to gentleman Andrew and he activated immediately."

  8. #32
    Join Date
    Nov 2009
    Location
    Philadelphia
    PIN
    Just ask...
    Device
    BlackBerry Storm2 9550
    OS
    5.0.0.451
    Posts
    85
    Quote Originally Posted by Brett Wyman View Post
    I received this PM from our member Mindy

    "... This is in regards to SmrtGuard subscription winners. Who ever has not yet received the subscription can call 1-732-579-3649 Tech support. I talked to gentleman Andrew and he activated immediately."
    great! Thanks Brett, I'll do that now and update my post with the outcome. Thanks alot!

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